09/04/2026
We know our phone system has been frustrating, and we want to be upfront about it we switched to Nextiva, a VOIP based cutting edge phone system last winter and it has been a disaster.
Over the past few months there are times when calls don’t come through, or we can see someone on hold but have no way to answer, or calls go right to voicemail based on area code called in and we never see them. That’s not the experience we want for our customers, and we know it’s frustrating on your end.
The good news is, we’re making a change. Next week, we’ll be switching away from our current phone system to help improve how we handle your calls.
We appreciate your patience while we get this sorted out. We’re working to make sure you can get ahold of us when you need us.
Thanks for sticking with us. We’ll keep you posted as we get the new system up and running.
For business owners out there that have scaled their business please stay clear of Nextiva. It is not what they claim it is or what it can do!
As always if you need help immediately submit a tech ticket, and if it’s urgent message that tech ticket number to our business page .. WE WILL SEE IT!!
Below is the ticket system as well as our YouTube page which contains a ton of self help on it!!
https://m.youtube.com/results?search_query=runvse&sp=mAEA&ra=m
https://vse7363.zendesk.com/hc/en-us