06/25/2024
We are growing!
Location: Broad Brook, CT
‼️ Job Openings‼️ Job Openings‼️ Job Openings‼️
Here at Taylor Energy, we are looking to hire (2) customer service representatives, an Equipment Comfort Advisor and a Service Writer. We are looking for individuals who are highly motivated with an outgoing and caring mentality to join our growing team.
Advance your career with our customer-orientated company and we will continually encourage and support your growth. We are an established full-service fuel company that provides steady hours year-round. Taylor Energy is a proud supporter of our Team Members and the communities that we serve. Come and join our outstanding team!
Customer Service Advisor Salary: $17.00 - $22.00 per hour
• Providing accurate and timely information regarding customer account status and the ability to answer customer questions and concerns.
• Proactively address problems and suggest solutions.
• Ability to work in a fast-paced environment independently and as part of a team.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Process customer payments, maintain customer account records, and assist in billing customers' service and fuel orders.
Representative Requirements:
• Upbeat positive attitude along with phone skills.
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Knowledge of Microsoft Office.
• Outstanding organizational and time-management skills
• Critical thinking and problem-solving skills
• Ability to pass a Drug Screening
Service Coordinator $23.00-$26.00 per hour
The Service Writer & Purchasing works directly with the Service, Sales, and Office Manager. The Service Writer regularly communicates with customers, service technicians, suppliers, and vendors, and is a constant daily task, daily. Reporting to upper management and ownership is expected weekly if not daily when needed. Works closely with technicians,
Skills/Qualifications
• Strong customer service/sales skills
• Strong understanding of Inventory Systems
• Provide a positive and motivating environment
• Excellent verbal and written skills
• Detail-orientated and highly organized with the ability to multi-task
• Good computer skills
• The desire to grow and change with the company
• Valid Driver’s License
• High School Diploma
• Ability and willingness to work a nonstandard schedule
Responsibilities
• Deposit and final payments and/or final signature.
• Customer follow-ups
• Permits
• Schedule jobs
• Prequalify leads service vs sales
• Register Equipment
• Respond to emails and messages left from customers, vendors, suppliers, and other coworkers promptly within 24 business hours.
• Communicates regularly with the HVAC Service Manager, to ensure jobs are completed during the scheduled time. Also, schedule any follow-up work as necessary.
• Work directly with the Sales Manager & HVAC Service Manager to schedule sold jobs within 24 hours of receiving a deposit and fully understand the scope of work.
• Attending informational meetings and training for products sold by the company.
• Implementation of Inventory System
• Follow the step-by-step process
• Follow-up Forms
• Bill Warranty
• Schedule Warranty Returns
• Bill Installs
Equipment Comfort Advisor (HVAC Equipment Sales person) $37,500 - $65,000 base + Commission)
HVAC Sales Manager works directly with licensed HVAC Service Manager, technicians and apprentices who install, service, troubleshoot and perform duct cleaning for both residential and commercial customers. An HVAC Sales manager regularly works directly with the customers developing a comfort plan for their individual needs and budget. Reporting to upper management and ownership is expected weekly if not daily when needed. Communication with technicians, suppliers, vendors, and customers is a constant daily task.
Skills/Qualifications
• Strong customer service/sales skills
• In-depth HVAC knowledge
• Ability to read, troubleshoot and interpret schematics and directions
• Ability to troubleshoot verbally to support staff over the phone or FaceTime
• Knowledge of codes or ability to reference local code
• Leadership skills to provide a positive and motivating environment that fosters growth and productivity
• Excellent verbal and written skills
• Detail orientated and highly organized with the ability to multitask
• Good computer skills
• The desire to grow and change with the company
• Valid Drivers License
• High School Diploma
• Valid HVAC License
• Ability and willingness to work a nonstandard schedule
Responsibilities
• Respond to emails and messages left from customers, vendors, suppliers, and other coworkers in a timely fashion within 24 business hours.
• Brief the staff with important information, pictures or description of each job. Communicates regularly with the HVAC Service Manager, Service Coordinator to make sure jobs are being completed during the scheduled time.
• Educate homeowners with products and services available.
• Provide support to the technician via phone, FaceTime or in person on the job.
• Work directly with the Service Coordinator and HVAC Service Manager to schedule sold jobs within 24 hours of receiving a retainer and fully understand the scope of work. Heat loads should only be produced once a job is accepted. Permits will be pulled once the retainer is made.
• On final day of install visit customer to review equipment and pick up final payment or final signature.
• Attend informational meetings and training for products sold by the company.
• Maintain a line of communication with vendors, suppliers, and field representatives. Try and meet with the rep on a quarterly basis.
• Other tasks which directly affect the department which ensures profit and efficiency.
• Maintain high ethical and moral standard when making decisions.
What Taylor Energy will offer:
•Paid Vacation
•PTO
•Paid holidays
•Benefits (Medical, Dental, and vision) 100% no cost to the employee for Medical Insurance.
• Matching 401K
• Training
• Company Paid Life Insurance
Job Type: Full-time
Email your resume to [email protected]; [email protected]
