12/09/2019
The Position
iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients answering questions on course information, locations, availability and how to register.
The hours and schedule for the role vary and include weekends. Daily scheduled hours could be anywhere from 5:00am - 6:00pm (although only working 8 hours total), so this is the perfect fit for someone with a flexible schedule! Hired candidates work at iD Tech’s HQ located in Campbell, CA.
The Responsibilities
Provide exceptional service to our clients via phone and email while effectively managing a high volume of inbound calls
Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact and patience
Communicate course recommendations and cross-sell opportunities in a variety of situations including promotional offers and marketing campaigns
You have
A positive and outgoing personality
Excellent written and verbal communication skills, along with the ability to actively listen
A strong set of professional, service-oriented phone skills and interpersonal skills
Preferred Qualifications:
Bachelor’s degree preferred, but not required
1-2 years customer service, help desk or inside sales experience
Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
Experience with any (or all) of the following is a plus: Salesforce, Desk.com, Avaya phone systems
Bilingual in Spanish/English is a big plus
A few reasons why this is the
iD Tech has been voted a Top Workplace by the Bay Area News Group 9 times!
We are highly profitable and expanding quickly.
iD Tech is a national leader in youth, STEM education.
Our Company. Our Mission.
Join our cast of talented, creative people who care deeply about revolutionizing STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. You'll find us at over 150 locations across the USA; our most distinguished campuses include Stanford, UCLA, Princeton, and MIT. Over 50,000 students attended our programs last year, and that number continues to grow rapidly!
iD Tech is committed to fostering a diverse work environment and proud to be an equal opportunity employer. We do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.