We go above and beyond for our closest friends and family members—and we treat our customers the same way.
- 100% service within 24 hours
- No hidden fees or surprise charges
- 100% satisfaction guarantee
- Lifetime service warranty
- We leave your home cleaner than it was when we came in.
- We don’t park on your lawn, walk in without shoe covers, or disturb your family dinner.
- We explain all t
he options you have and answer all your questions, so you get things done the way you want.
- You get service from the same people year after year.
- Longest and most extensive
warranties
If we make a mistake, we make it right. Always. It’s that simple. If you aren’t happy, we aren’t done. Just let us know what isn’t to your liking, and we fix it. Even if it means we have to reinstall everything—or refund your whole payment—you get it. If your system doesn’t work just right or doesn’t look “magazine perfect” after we’re done with it, we’ll fix it free—or you get your money back.
5-year equipment warranty
The air conditioning and heating systems we install are the highest quality in the world. And we guarantee that they live up to the expectations. We’re 100% local
We’ve focused on high-quality, professional air conditioning and heating service ever since 2003. We are and always have been a local company (based in Cartersville) in the true meaning of the term. We’re locally owned, we focus on local service (Atlanta area), and we sponsor local charities and other causes. Our service area (greater Atlanta area) approximately matches the area all of us live in. So, we get to see the homes where we’ve made sure the air conditioning is working flawlessly—and the people who are enjoying the comfort—every day on the way to work. Our quality standards
We don’t use sub-contractors. There’s no way to guarantee sub-contractors would really follow our quality standards or act as courteously as we think all service people should. The potential profits make using sub-contractors common in the heating and cooling industry. But for us, compromising on quality would destroy the trust our customers have for us. On-going training is a monthly (sometimes even weekly) activity for all our technicians. There’s all the new technology they need to learn—even beyond the strict certification requirements they must pass. But at least as importantly, we focus on service training. Sure, we only hire people who are already courteous. But there’s no limit to how good the experience for our customers can be. We also vet our technicians beyond any legal requirement. We verify references, check criminal records, and do drug tests. Call us “rigid,” but if we wouldn’t feel comfortable hiring someone as a babysitter, we don’t hire them for anything else either. They become a part of our “family,” so we don’t hire just anyone who can hold a screwdriver.