Fibersmith

07/09/2025

If you’ve ever migrated from one B/OSS to another, you know it’s not just plug-and-play.

Zac Cutler knows that too, because he’s been on the provider side.

Before joining Vision, Zac ran frontline operations at a telecom provider, managing everything from provisioning to customer support. He’s lived the pain of disconnected systems and clunky handoffs. That experience shapes how he approaches every implementation.

Today, as Implementation Project Manager, he helps providers go live with workflows that actually fit how they work.

Most implementations start messy.
Zac begins with the data. He imports what matters, cleans what doesn’t, and builds workflows around your real processes. No guessing. No patchwork. Just structure that works, from day one to day 10,000.

What changes when it clicks?
Providers install times cut down by a fraction, powered by better workflows and fewer bottlenecks.

This isn’t theory. It’s operational instinct.
Zac brings real examples, pressure-tests edge cases, and adjusts in real time. He doesn’t just implement, he operationalizes.

Off the clock?
You’ll find him on the Missouri River, boating or water skiing with his daughter.

He’s the guy who’ll cut down your install time, then head for the sandbar.

06/18/2025

We don’t take it for granted when people travel five, ten, even thirteen hours just to spend a few days with us in our hometown Columbia, MO.

The Vision User Conference wasn’t just about software features. It was about seeing what’s working in communities from coast to coast—and hearing providers swap notes, push each other’s thinking, and challenge the way broadband operations have always been done.

What we saw:
• Teams reshaping workflows to evolve how they operate
• Providers sharing automation strategies and saying goodbye to spreadsheets
• Vendors choosing collaboration over pitch decks

One Vision client summed it up best:
“I’ve learned so much just from hearing how others use it—it kinda feels like an extension of our company.”

We’re leaving the week clearer, sharper, and more connected to the people shaping what’s next.

04/15/2025

✨Meet the Team: Stephanie Rosskopf, Director of Client Success at Fibersmith✨

If you've ever been nervous about switching systems, Stephanie gets it—and she’s ready to hit the HYPE button when you get that first win.

Literally. She has one.

At Fibersmith, client success isn’t a checkbox. It’s a process of learning what works, adapting fast, and cheering you on as you grow. Stephanie leads that charge with a mix of deep curiosity and relentless positivity.

💡 What Drives Her:
Stephanie starts every client relationship with a question: What does success look like for you?

Whether it’s automating installs, streamlining support, or rolling out marketing that actually sticks, she works backward from your goals—not a template.

🎯 Her Approach:
Every ISP operates differently, and Stephanie makes sure Vision Software reflects that. She shares proven workflows, helps teams rethink old habits, and builds confidence with small wins that add up fast.

🎉 Real Wins, Real Fast:
From launching online scheduling to sending out QR code promos, she’s there to guide the rollout—and yes, celebrate the first milestone with a honk of the HYPE horn.

💬 On Change:
“One client told me, ‘Change is scary.’ And they were right. That moment shaped how I work. Now I focus on pacing that change—moving forward one success at a time.”

When you work with Fibersmith, you’re not just getting a platform. You’re getting someone who celebrates your wins like they’re her own. (Because they kind of are.)

03/21/2025

🚀 Exciting News for Vision! 🚀

We’re thrilled to welcome Andrew Finkelstein as our new Chief Revenue Officer! With a deep passion for broadband and decades of experience driving growth, Andrew has led high-impact sales teams, secured Fortune 500 deals, and helped companies scale to billions in revenue.

What drew him to Vision? As an electrical engineer, he’s always been fascinated by the mechanics of the internet and how technology fuels connectivity. But what truly stood out was Vision’s ability to seamlessly support multi-vendor environments, PON, and FWA networks—giving ISPs the flexibility to build networks that serve their communities, not just their bottom line. That kind of adaptability is exactly what service providers need to thrive.

Now, he’s focused on taking Vision even further—expanding its reach, strengthening partnerships, and helping more ISPs harness the full power of the platform. His leadership is rooted in accountability and collaboration, ensuring that when Vision grows, its customers grow too. Because success isn’t just about selling a product—it’s about building trust, delivering on promises, and creating real opportunities for ISPs to scale.

Andrew’s expertise and vision (pun intended!) will be key as we continue empowering service providers with the tools they need to streamline operations, drive revenue, and build stronger broadband networks.

Join us in welcoming Andrew to the team! 💪

03/04/2025

Next-generation wireless networks deserve a next-generation system.

That’s why we’re excited for Vision to be 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗕𝗦𝗦/𝗢𝗦𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 to announce an integration with Tarana Wireless.

For providers, this means:
🚀 Faster installs, from online sales to live service
📍 Real-time equipment provisioning and tracking with geospatial intelligence
💵 Billing and suspension management automation

Now, your network and your operations stay in sync — seamlessly.

02/05/2025

Meet the Team: Nicholas Peña – Vice President of Fibersmith

Some careers start with a plan. Others start with a leap.

23 years ago, Nicholas Peña was working as an entry-level accounting systems developer. It was stable work, but something about traditional IT didn’t click. A friend at a local ISP, Socket, had great things to say about the company, so Nick took a leap of faith into telecom and never looked back.

What kept him in the industry wasn’t just the technology. It was the responsibility ISPs had in connecting people, especially in rural communities. At the time, he and his fellow Socketeers were a group of young professionals entrusted with the enormous responsibility of serving some of the most underserved areas in Missouri. That experience planted the seed for what he’d go on to do at Fibersmith.

Nick’s life changed when he met Donny Smith. For years, Donny had been telling ISPs, “You have to do fiber,” but for providers making by on dial-up and resold DSL, it felt out of reach. Donny and Nick had a shared vision of a connected rural America.

After successfully designing and building hundreds of miles of fiber together, the same thought kept coming to the surface: "We could share this with more providers. We could help ISPs build fiber the right way using better tools and processes than might otherwise be available to them." That’s how Fibersmith was born.

Nick’s Philosophy on Building Fiber:
✔ Think long-term. Plan more than you think you need to.
✔ Technology should serve the business, not the other way around.
✔ Big investments require big-picture thinking.

And what’s he doing when not optimizing fiber networks? You’ll probably find him restoring old arcade machines. His favorite cabinet right now is his 1982 Midway Tron arcade machine, which is also the first one he’s convinced his eleven-year-old son and daughter to play. The one he’s been chasing is a 1983 Environmental Discs of Tron, a white whale for collectors.

Want to talk broadband, business strategy, or have a lead on that Tron cabinet? Drop a comment below!

01/14/2025

🚀 Meet the Team: Josh Johnson, Chief Information Officer at Vision

🌐 At Vision, staying ahead of the curve means having leaders who are passionate, innovative, and driven to make an impact. Today, we’re excited to spotlight our CIO, Josh Johnson, a technology trailblazer whose journey into tech began with mentors who revealed one simple truth: the internet is the future of everything.

💡 Josh’s Approach to Innovation:

Josh fosters a culture of continuous learning, where every day is an opportunity to explore emerging technologies and discover new solutions. His guiding philosophy? By balancing technical debt with a commitment to ongoing innovation, we can ensure long-term progress without compromise.

📌 Proudest Achievements:

Josh takes pride in enabling ISPs to bridge the digital divide with Fibersmith’s Vision Software. This powerful platform equips telecommunication companies to serve underserved communities, delivering high-quality service while scaling efficiently.

🤝 On Working with ISPs:

With roots in the ISP space, Josh has a deep understanding of the challenges ISPs face daily. One of the most rewarding parts of his role is seeing clients build their business practices into Vision’s Workflow engine.

✨ Vision, in One Sentence:

"A single pane of glass leveraging geospatial processes and key integrations to help telecommunications companies scale efficiently and deliver exceptional service."

Outside of work, you’ll find Josh recharging by spending time outdoors with his family.

Please join us in celebrating Josh’s leadership and vision! 💻⚡

01/03/2025

𝗪𝗵𝘆 𝗩𝗶𝘀𝗶𝗼𝗻 𝗘𝘅𝗶𝘀𝘁𝘀: 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗧𝗲𝗹𝗲𝗰𝗼𝗺 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 𝘁𝗼 𝗦𝗲𝗿𝘃𝗲 𝗧𝗵𝗲𝗶𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀

Broadband isn’t just about connection—it’s about creating opportunities for families, students, and businesses to thrive in a digital world.

That’s why Vision is here: to help telecom providers deliver reliable, life-changing services, especially in communities often left behind.

Our mission comes down to three core beliefs:

1️⃣ 𝗪𝗲 𝗰𝗮𝗿𝗲 𝗱𝗲𝗲𝗽𝗹𝘆 𝗮𝗯𝗼𝘂𝘁 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀.
Our tools are designed to make life easier for providers, from automated workflows to real-time insights. The goal? To free you up to focus on what really matters—your customers and their communities.

2️⃣ 𝗪𝗲 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗲 𝗮𝗻𝗱 𝗲𝘃𝗼𝗹𝘃𝗲 𝗿𝗮𝗽𝗶𝗱𝗹𝘆.
Every feature of Vision solves real-world problems, whether it’s automating billing or tracking service with GIS tools. And because we’re always listening, we adapt to meet your needs as they change.

3️⃣ 𝗪𝗲 𝗸𝗲𝗲𝗽 𝗶𝘁 𝗿𝗲𝗮𝗹.
With Midwestern roots, we value honesty and doing what we say we’ll do. Our focus isn’t on flashy trends—it’s on delivering tools that make a measurable difference.

Vision isn’t just software—it’s a partnership. Together, we can bring broadband to every doorstep and build a future where connection is for everyone. 🌐

01/02/2025

🌟 𝟐𝟎𝟐𝟒: 𝐀 𝐘𝐞𝐚𝐫 𝐨𝐟 𝐆𝐫𝐨𝐰𝐭𝐡, 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐏𝐫𝐨𝐠𝐫𝐞𝐬𝐬 🌟

This year, Vision evolved in exciting ways—supporting broadband providers in their efforts to close the digital divide. Here’s what made 2024 unforgettable:

🚀 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 🚀
We expanded our connectivity with industry partners:

• 𝗡𝗲𝘄 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Momentum, Nokia/Corteca, Postalytics, TP-Link/TAUC, Tarana Wireless, Inc., and Radius.
• 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Calix, Plume Design, Inc, and Adtran MCP.

✨ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 ✨
We introduced new and expanded tools to simplify operations and enhance service delivery:

• 𝗡𝗮𝘁𝗶𝘃𝗲 𝗔𝗽𝗽 𝗳𝗼𝗿 𝗶𝗢𝗦 𝗮𝗻𝗱 𝗔𝗻𝗱𝗿𝗼𝗶𝗱: Empowered technicians with real-time updates and offline caching.
• 𝗙𝗮𝘀𝘁𝗲𝗿 𝗦𝘆𝘀𝘁𝗲𝗺 𝗦𝗲𝗮𝗿𝗰𝗵: Improved performance for greater efficiency.
• 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝗦𝗲𝗹𝗳-𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Added functionality for subscriber troubleshooting in the customer portal.
• 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗢𝘃𝗲𝗿𝗵𝗮𝘂𝗹: Map installs, set reminders, and send notification emails.
• 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗖𝗮𝗿𝘁 𝗨𝗽𝗱𝗮𝘁𝗲𝘀: Added customization and branding opportunities, more autopay options, and automation for abandoned cart leads.
• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗥𝗲𝗳𝗲𝗿𝗿𝗮𝗹𝘀: Built functionality to automatically track and issue credits for referrals.
• 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀: Enabled multi-factor authentication (MFA).

🏆 𝐌𝐢𝐥𝐞𝐬𝐭𝐨𝐧𝐞𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 🏆

• 𝗔𝘄𝗮𝗿𝗱𝘀: IQGeo Innovation Award winner and Calix Partner Community Impact Award finalist.
• 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘃𝗲𝗻𝘁𝘀: Attended 13 industry conferences and shows.
• 𝗧𝗲𝗮𝗺 𝗚𝗿𝗼𝘄𝘁𝗵: Welcomed new talent to our development, marketing, and support teams.

Thank you to our clients, partners, and team for making 2024 a year to remember.

🎉 Here’s to 2025 and beyond! 🎉

12/30/2024

🌐 Closing the Digital Divide: "Every Last Mile" 🌐

At Fibersmith, we believe that broadband access isn’t a luxury—it’s a necessity. But achieving universal connectivity takes more than technology; it requires resilience, collaboration, and a commitment to reaching every underserved community. For that, we celebrate The Rural Broadband Association's work with their documentary, Every Last Mile.

"Every Last Mile" is more than just a phrase—it’s a testament to the determination it takes to ensure no one is left behind. This inspiring documentary shines a light on the challenges and triumphs of expanding broadband access, highlighting the impact it has on lives, businesses, and communities across the nation.

🎥 Watch the documentary here to see how these efforts are transforming the future of connectivity: https://youtu.be/9Eev9t4quKo?si=ayzv-g8KR94pmyH2

Let’s continue the conversation and work together to bridge the digital divide, one mile at a time.

The untold story of connecting rural America to broadband.