02/06/2024
We just finished this fireplace overhaul. 🔥
It turned out beautifully but it was a tough project and most contractors may not share the hard times, but not all projects go as planned.
And we planned..a lot! We drew plans, we picked out the perfect stone, mantel and wood burning fireplace insert.
…..everything was going just right until the stone went up.
The hearthstone we picked turned out pink, which totally clashed with the white stone. The color was so wrong. 🥴👎🏻
The stone installation with the 45 degree angles, was oh so bad 😖 and the corners did not match up.
So—we tore it all out. We took it all down
We Started over.
🛻I drove down with my truck and trailer to the stone yard and picked out each individual stone with own two eyes 👀. I needed to see the colors because I wasn’t about to trust the samples.
📞I called the stone manufacturer about the 45 degree angle install and found a better way to make the stone match up and be seemless.
Second round—we nailed it. 💪🏻
The custom mantel, the beautiful white ledgestone (with perfectly matching angle’s thanks to .mallinson.12)
paired just right with the WHITE (not pink) heartstone.
Here is what I did do:
✅I made it right
✅Communicated
✅Listened
✅Made sure my clients knew I would see it through
Mt clients and I nicknamed this project “the smallest, longest project ever” 😬🤣
Here is what I didn’t do:
❌Blame my clients
❌Ignored their calls
❌Told them it looked fine
❌Completely ghost them 👻
I may not be the cheapest contractor in town, but I will stand by my work, make sure we remain friends and that YOU are happy no matter what. 🥰
Cheers to my great (and very patient) clients and their stunning fireplace 🥂🥂