11/23/2021
What is an estimate and how does that differ from a consultation? Why do I pay for one service and not the other?
An ESTIMATE will include a clearly defined scope of work that can be given a firm price before the work is begun. There is no charge for an estimate since we do not visit your home. Examples of work whose costs can be estimated are water closet replacements, replacement of an existing tank water heater with the same type at the same location, and installation of a water supply for refrigerator ice maker, etc.
In-home CONSULTATIONS require problem solving, investigation, pipe sizing, piping layouts and/or designing a plumbing system. Fees for consultations are charged by the hour. Examples are diagnosing the cause of a hot water mixing problem, laying out the route and determining the size for running a new gas line, whole-house water re-pipe, diagnose the cause of a mystery leak, etc.
A BUDGET is a general scope of work that is given a ball park price that is subject to change as conditions become more apparent. There is no charge for a budget. Examples include work required behind concealed conditions or limited access where existing piping cannot be readily inspected. Placeholder budget amounts may be assigned for fixture purchases that are yet to be specified, or subcontractor work (for example concrete cutting and trenching) that has not yet been bid by the subcontractor.
Repairs that cannot be efficiently estimated in advance are dispatched as SERVICE CALLS. Service calls are billed on a time and materials basis and include all typical plumbing issues, for example: running water closets, dripping faucets, leaking water lines, clogged drains, inoperable valve handles, broken garbage disposals, etc.
