08/15/2025
Way to go Jose!!
Hi Rhonda,
On Friday Jose was at our store to fix our AC. Oh my goodness I had to write to tell you what an outstanding job he did. I will also leave a google review. In a world marked by people doing the bare minimum, it really stands out when someone goes above and beyond. Jose used his own equipment to spray down our outside unit, deep cleaned our vents and changed our filters, so our unit could thaw out and work properly in time for an event at our store, where the temp was fastly rising. Yes... all our fault for not proper maintenance, but did he make us feel bad? Nope! He explained air flow and ventilation with the kindest words and mannerisms. I spend my days running a non profit, and now all I want to do is keep those dang vents clean in case Jose comes back so I can say look, we lived up to your standards. Exceptional customer service, exceptional kindness and exceptional character. You guys are super blessed to have someone like this on your payroll!!! OH... also I've been here 7 years and have had many many ac people... no ones ever showed me where the vents are that need to be cleaned! Please extend my deepest thanks to Jose for a really great experience with MSI.
In utmost sincerity!
