12/06/2021
Essential Functions
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement and tracking.
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements, including but not limited to training related to quality assurance, hazardous materials, coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
Non-Essential Functions:
• Performs other duties as assigned
Minimum Education
• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred
Minimum Experience
• 6 months experience as a Package Handler OR
• 6 months experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions OR
• Military experience with honorable discharge OR
• Supervisory experience OR
• Certification program or Associate’s degree in a related area or 2+ years of college courses towards a degree (in lieu of experience)
