12/16/2025
A recent review from one of our fire damage restorations-so glad we could help them with the restoration of their home!
We cannot thank Renew Restoration enough. Hands down, they are the best.
We experienced a barn fire that resulted in a total loss and caused extensive damage to our home. My insurance company provided a list of restoration companies to contact, but I mixed up names and called Renew Restoration by accident. It turned out to be the best mistake I have ever made.
From the very first call, I was blown away by Annie’s wealth of knowledge. She was upfront, honest, and incredibly thorough about the entire process. She explained everything clearly, either in detail or in plain, non-insurance jargon when needed. What I appreciated most was that Annie never just talked at me or told me what should be said or done. She backed everything up with real resources, peer-reviewed studies, educational materials, and explanations of ANSI/IICRC S700 standards, which I never knew even existed but now own a copy of. Because of Annie, I don’t just understand the “why” but I can fully support my position with facts. Annie empowered me to advocate for my family and not be taken advantage of during an extremely difficult and frustrating insurance process.
This barely scratches the surface of our gratitude. I could write a book about everything Annie helped us navigate through. Not even including the extra support she offered with non-restoration/insurance questions I brought to her.
Beyond the insurance challenges, Renew Restoration completely transformed our home. After the cleaning and sanitizing, I couldn’t believe it was the same place, it was immaculate. Watching the reconstruction was incredible. Al and Tim are truly exceptional. Their attention to detail, craftsmanship, and commitment to doing things correctly was evident throughout the entire project. The quality of their work is outstanding.
Being displaced and living in an RV during the restoration was not easy, but Al and Tim’s lighthearted, kind, yet very professional presence made a difficult situation more bearable. Our kids especially loved the Werther treats, which meant more than they probably realized. 😊
Our home finally feels like a home again. Every time I pull into the driveway, I’m overwhelmed thinking about how different things could have been if I hadn’t made that first call to Renew Restoration. One call truly changed the trajectory of our family’s life.
Thank you Annie and Al, with our whole hearts. 💜-5 Star Google Review from Jodee Taylor