06/14/2024
PROFESSIONAL RANT / BUYER BEWARE!
We wanted to bring a matter of concern to our customers. This was brought to our attention by about 6 customers thus far. Some of our competition (we can’t name names, but their names sound like “Keefe’s, Surgi’s / Bryan’s-United and H&E”) have apparently been trying to steal and deceive our customers (by phone call) into switching to them by portraying themselves as us. Here’s how the gimmick works…….”Hello, Mrs. Jones, it’s Brian with YOUR air conditioning company. I was calling to setup your annual service. Can we set that up at this time?” Seems harmless, but they are very clever in that they don’t want to disclose their company name, only as “your air conditioning company”. Only after some of our customers pushed them to disclose who they worked for (and that took some back / forth), did they offer up what company they are with. These companies are banking on the fact that many of our customers have maintenance plans with us and are used to getting that call every 6 months. But, let’s be honest here - IT’S DECEPTIVE and IT’S WRONG. They especially prey on our older clientele who can be manipulated easier and may not suspect anything at all. I was hesitant to post about this and dismissed it at first, but it’s been bothering me. Bigger companies (not all, but most) could care less about you. It’s a money racket and they like to lure people with lowball prices and gimmicks such as this (you’ve seen those flyers for $59 check ups, right?? Yep, that’s a scam. And they WILL find a way to charge you more). You never know who will show up at your door. Frankly, many of these companies are hiring “bodies”, not competent technicians with experience, integrity and know-how. These larger companies love to push sales (by any means) and sometimes resort to dishonest things to drive the ticket price up. We’ve been behind many of them that told customers the unit was bad and it needed to be replaced. We go behind them and find it was a simple fix and they turned power off to unit. It’s all about numbers and profit. While we are also in business to make a profit, one thing we will NEVER do is lie to our customers and deceive them. We value our customers. Many of them are like family to us. Don’t be afraid to call these companies out. Just be cautious who you are dealing with. We have proudly served our customers for nearly 100 years (97 years in business) and we will continue to EARN YOUR BUSINESS the right way - with honesty, fairness and integrity.