Gulf Coast Appliance Repair

06/09/2026

Thumper's Helper of the Day! Diesel!!!

05/28/2026

Chad's Helper of the Day! Pomegranate!!!

05/15/2026

Here we see the elusive Chad Brown performing gymnastics because appliances get stuck into the oddest places possible....

05/05/2026

Chad's Helper of the Day!!! Lady!!!

04/27/2026

Chad's Helper of the Day! I believe no introductions are necessary on this one!!!

04/24/2026

04/13/2026

Technical issues with the phone again. Working to fix it ASAP. Sorry for any inconvenience. Have a great day!

03/31/2026

Technical difficulties with the phone today, working to get everything resolved as quickly as possible. Will return calls as quickly as I can!

03/21/2026

Today, we sent a technician on a call for a local rental company. The complaint was a burning smell, sizzling noise, and smoke coming from their appliance. Our technician (son) did a physical inspection and the unit ran flawlessly. To put the customer at ease, I asked my son to remove the access panels and inspect the wiring and the control board.

He did not find shorted wires, did not find burn marks on the main control board, he ran the unit a few times and saw no operational failures, saw no smoke, heard no "sizzling". I had my son inform the customer of his findings and if there was still a concern, that the unit should just be replaced. I believe this was a reasonable position to take. He also informed the customer that if she would like a return visit that he would ask that I make the return visit, to which they replied that her husband would "be there to take care of me."

When he relayed my remarks about replacing the unit if she felt it was unsafe despite no issues being observed on site, the customer decided to threaten a lawsuit if her appliance caught fire. We have informed the rental company of the interaction, and they agreed that we would not provide service for this customer.

Threatening my company with a lawsuit after what was agreed was a thorough inspection; after telling the customer to replace the unit if they feel it is unsafe; and making underhanded threats of physical harm will not be tolerated by office staff, field employees, or myself. If you feel that a second opinion, or an outside inspection, is warranted - by all means please do so and have them report back to our office, it is acceptable and we are reasonable! What is not acceptable are unwarranted threats, accusations, and hostile demeanors.

I hope everyone has an enjoyable weekend! Remember to be kind. Remember to be reasonable. Remember that everyone makes mistakes, no one is perfect, what you do to correct mistakes says more about character than the mistake can damage your character.

03/20/2026

Chad's Helper of the Day! Gigi!!!