03/02/2026
What a week! Sorry for the long, rambling post...
It’s been a long time since we can remember a storm like that.
We want to again express our gratitude to all of the fire, police, EMT, nurses. We heard from many, and they were slammed. And the plow drivers, town employees and of course the army of linemen, internet / phone crews, tree companies, electricians, National Grid gas fitters. How about the restaurants that kept a steady flow of FOOD for all of these workers? And the hospitality workers - hotels were FULL!
We’ve heard non stop stories of neighbors checking on each other, helping out, shoveling, providing hot meals, hot showers. Helping with childcare, looking after pets. Some Cape Codders were without power for five days! We constantly heard our employees, friends, family, neighbors - anyone we encountered “Do you have power? Do you need anything? How can I help?”
On Tuesday morning, despite having no power, no working phones, no internet, no backup internet and horrible cell service - despite half of our service trucks being stuck behind fallen trees, unplowed streets, somehow we got going. We setup a remote call center to receive incoming calls. Our techs dug out, cut trees and got on the road. By the end of Tuesday we had momentum and had completed 25 emergency calls. By the end of the week we had completed close to 200 emergency calls.
We are so lucky, so grateful, so thankful for our team. They rolled with every punch, every challenge, got through every obstacle. Our biggest takeaway from this week is that our team cares. They care about each other, they care about our company, they care about our customers, they care about our community.
We are essentially caught up. If you or anyone you know needs help with Generac automatic generator service OR with a no heat situation - please call us, whether you are a customer or not. We have the capacity to help.
In our super-connected lives, we are bombarded by negativity everywhere we turn. This event has reminded us that our community is WONDERFUL. The Cape is a special place, with great people! We are PROUD to serve this community, as we have for the past 67 years!
