Glenn E. Boyles, Author, Speaker, Customer Service Coach

04/22/2014

I've pretty much completed my first novel, "The Patriot Solution". If you'd like a free pre-publication .docx file, send me an email. [email protected]

01/28/2014

http://primeprofitability.com/our-blog/

Customers on cell phonesPosted on January 28, 2014 by Glenn BoylesIf you’re in a retail environment have you ever had to try to serve a customer while they’re talking on their cell phone? It’s amazing how rare the person that can talk on the phone and give an intelligent order at the same time is. I...

01/24/2014

The Prime Profitability Seminar last evening was one of the best I've attended. Tremendously valuable information to increase profit in the new year from Susan Carter, CPA, George Nile, Mark Carillon and a presentation from me about making your customers' experience better than your competition. Get the free newsletter here.

"The Fine Art of Driving Customers Away" Newsletter Email Forms

11/02/2013

Placed a small order online yesterday. Got the confirmation and it said I could expect deliver in a little over a month. Tried to cancel the order and was told I couldn't because it was being shipped from China. This was from Cozy Zone, one of Amazon's suppliers so I called Amazon. Less than a minute later I had an automated call back. Just as I was about to be a bit miffed about that a nice young man that said his name was Andy was on the line to help. It was a bit difficult to follow his accent, but he very professionally and politely took care of the problem to my satisfaction. Actually it was well beyond what I had expected. Amazing.

10/30/2013

Here's an example of customer service and attitude the way it should be. How does your company stack up? Like a free on-site evaluation of your customer service function? Call 465-0771 by November 1.

Instead of using fear or intimidation, this debt collector shows those with money problems kindness. He teaches us to put PEOPLE first, not money.

10/27/2013

New blog entry. Share this with your friends in business.

Seven Things You Never Say to a CustomerPosted on October 27, 2013 by Glenn BoylesSeven Things You Never Say to a CustomerThere are exceptions to almost every rule. There will be things in this article that I say you should never say that in some rare instances may be exactly what needs to be said.…

10/22/2013

The first step in creating a written customer service process that will increase your profit, motivate your employees and amaze your customers is a site evaluation from a customer service standpoint. Prime Profitability is offering a FREE site evaluation in the Jacksonville area if you call to schedule by November 1, 2013. Call 465-0771 before close of business Friday, November 1.

10/19/2013

New blog entry. Take the quiz.
How'd you do?

What’s your customer service score?Posted on October 19, 2013 by Glenn BoylesWhat’s your customer service score?Take this short quiz and find out.Do you have a written customer service process?(Not a line in a mission statement or a policy of exemplary customer service, but a written process).Yes …

10/09/2013

More videos to come on Customer Service. I think the home improvement world needs a little help with customer service. What do you think?

Air Conditioning Maintenance Tips from America's Voice of Home Improvement®, Glenn Boyles

10/07/2013

New Blog entry. More to come.

Racism, Prejudice and Customer ServicePosted on October 7, 2013 by Glenn BoylesRacism, Prejudice and Customer Service I know this can be a very sensitive subject, but in striving for the highest level of customer service it needs to be addressed. To start with, racism and prejudice are two different...

09/29/2013

Is your customer service function driving your customers away?
Maybe it's time to get started keeping more of them. www.primeseminars.com

09/19/2013

Want to put your business ahead of more than 80% of your competition? Check www.primeseminars.com and attend the next workshop.