PumpSpy

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PumpSpy PumpSpy Technology, LLC was founded in 2013 with one goal: Eliminate basement flooding due to sump p

09/22/2026

Greetings PumpSpy community!

Our support team is backlogged. Responses are taking time, but we are doing our best to prioritize by date and time, while also looking out for urgent contacts in our email boxes.

Our Salesforce CRM is in a transition which does have us working around it at times.

You can still contact us by sending a message here as many of you do, and by calling us at 833 786 7779.

We are very grateful for your patience while we continue building better systems and infrastructure.

05/22/2026

Greetings from PumpSpy Tech Support-

The trouble with our backend servers has been stabilized. Device connectivity should be back to stanadard. All devices should be functioning normally at this time.

We want to thank you for your patience, and for being members of our community.

Please have a fantastic and safe holiday weekend!

05/18/2026

Greetings PumpSpy users-

We are currently experiencing congestion issues with some of our API servers. Devices are responding with the following symptoms:

Disconnects
Difficulty connecting and reconnecting
backup pump "overtesting"

Devices that disconnect are intended to reconnect automatically when a connection becomes available. Your pumps should run normally regardless of wifi connection status. Our developers are working directly with our server hosts to resolve these issues.

Further still, we are close to launching our new backend infrastructure. We do not expect problems of this nature to continue once we have transitioned users and devices.

Please stay tuned as we work to fix these issues ASAP. Thanks for your patience!

12/03/2025

Happy Holidays from the PumpSpy team!

Just a quick note to our customers:

We are expanding our Tech Support hours to 8a-7:30P EST, M-F. This change will be effective tomorrow, 12/5/2025. This change is not seasonal, but permanent.

You can contact us for support by calling 833 786 7779, or emailing us at [email protected]. You can similarly contact us right here on messenger. Thank you for your attention!

Address

2723 Kersten Court
Kalamazoo, MI
49048

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+18337867779

Website

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