06/30/2026
Ford "mistakenly" thought AI could fix their quality issues. Now, they're admitting they were wrong.
The automaker says it's bringing experienced engineers back into the fold after learning that artificial intelligence couldn't replace decades of hands-on expertise in vehicle development.
Company executive Charles P**n said Ford underestimated the value of veteran engineers and is now using their knowledge to train its AI tools.
The strategy helped Ford climb to the top of J.D. Power's 2026 Initial Quality Study for the first time in 16 years.
