11/05/2021
Mared Mechanical Contractors Corp
Commercial HVAC Service Manager (Current Mgr retiring in the near future)
Menomonee Falls, WI 53051
POSITION SUMMARY
The HVAC (heating, ventilation, and air conditioning) Service Manger leads staff members who install, repair and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
PRINCIPLE RESPONSIBILITIES/ DUTIES
The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:
• Directs and provides technical supports for HVAC technicians to meet service demands and customers’ expectations
• Recruits, interviews and hires HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Responsible for HVAC technicians’ performance appraisals, review and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure that the HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communications; participates and/or conducts scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and part or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment
• Develops and monitors budget, goals and objective to insures departmental profitability
• Review work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivable
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadline are met
• Ensures that all company/department policies are being followed by all HVAC technicians
• Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
• Generates sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract project/work
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians to perform prestart-up inspections and complete turnover of equipment to owner
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations
MINIMUM JOB REQUIREMENT
The HVAC Service Manager should possess the following skills, characteristics and abilities:
• Excellent customer service and sales skills
• Five years Commercial HVAC Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
* Send resume to [Email hidden] & [Email hidden]
