National Grid

09/04/2026

Warriors come prepared.🎬

Before breaking ground, call 811. Utility companies will mark the approximate location of underground lines so you can dig safely and avoid costly damage. It's free, required by law, and one of the easiest ways to help protect your community.

09/03/2026

Western New York restoration update: After severe winds and thunderstorms caused widespread damage across Western New York, we've restored power to more than 36,000 customers, or 92% of those affected, including customers in some of the hardest-hit areas of Cattaraugus, Erie, Genesee and Orleans counties.

Our crews continue working around the clock to restore service to remaining customers while clearing downed wires, trees and other storm damage. Most remaining customers are expected to be restored later tonight, though some isolated outages may continue into Friday morning. Customers can text STAT to 64743 for updates on their outage status or visit ngrid.com/outage.

We appreciate the patience of our customers as we work to restore power, and ask drivers to use caution around crews and emergency responders working along roadways.

09/02/2026

🌿 From exploring local ecosystems to learning about careers in the energy industry, students at the Schoharie River Center are gaining hands-on experiences that can help shape their future.

We're helping expand access to these opportunities through a $30,000 community grant supporting environmental education and scholarships for students across Schoharie and Montgomery counties.

Special thanks to John McKeeby and the Schoharie River Center for helping connect students with meaningful learning experiences and future career opportunities.

08/31/2026

For the people who ask, “Who’s going to do these jobs in the future?” You’re looking at them. ⚡

Shoutout to everyone learning the trade, building new skills, and working toward a career that will help power our energy future.

Special recognition to the students at our Training Center in , NY and the next generation of energy professionals putting in the work every day. 👏

08/28/2026

⚡ Fifteen years ago, Hurricane Irene and Tropical Storm Lee tested communities across Upstate New York in unprecedented ways.

More than 150,000 customers lost power. Historic flooding damaged substations, poles, transformers, and miles of electric infrastructure. Some communities were left underwater, and many families lost homes, possessions, and treasured memories.

The storms also changed how we prepare. Since 2011, we’ve:

➡️ Relocated vulnerable substations to higher ground
➡️ Installed flood mitigation measures
➡️ Strengthened poles, feeders, and critical infrastructure
➡️ Enhanced vegetation management programs
➡️ Invested in technology that helps us better predict and respond to severe weather

These investments have helped create a stronger, more resilient energy system for the customers and communities we serve.

08/28/2026

⚠️ Downed wire safety remains critical as restoration efforts continue across Saratoga County.

If you see a downed wire, stay at least 30 feet away and assume it is energized and dangerous. Never touch a downed wire, drive over it, or move debris that may be in contact with it. Keep children and pets away and report downed wires immediately by calling 911 or us t 1-800-867-5222 in Upstate New York.

Our crews are continuing to safely clear hazards and restore power in the hardest-hit areas. Thank you for your patience as this work continues.

08/28/2026

⚠️ Upstate New York Customers: If you're out and about today, stay alert for downed wires and restoration crews working across the area.

Last night's severe storms caused significant, localized damage in parts of Saratoga County, bringing down trees, damaging equipment, and causing widespread outages. At the peak, approximately 12,000 customers lost power. Through the efforts of our lineworkers, tree crews, and damage assessors, service has already been restored to roughly 75% of impacted customers, and crews continue working across the hardest-hit areas to safely clear hazards, repair damage, and restore service as quickly as possible. We expect the bulk of restoration work to be completed by midnight.

As restoration continues, downed wire safety remains critical. If you see a downed wire, stay far away and assume it is energized. Never touch a downed wire, drive over it, or attempt to move debris that may be in contact with it. Keep children and pets away and report it immediately to 911 or us at 1-800-867-5222 in upstate New York.
With many people expected to be out and about in the area today and throughout the weekend, we ask everyone to stay aware of their surroundings and use extra caution.

Thank you for your patience as our crews continue working to safely restore power to all affected customers.

08/26/2026

Did you know that Boston is home to one of the oldest and most complex underground gas pipeline systems in the country? Beneath some of Boston’s busiest streets, you can still find gas infrastructure that has been in service for more than 100 years.
 
That’s why we’re replacing aging gas main along Beacon Street, helping improve safety, reliability, and the long-term performance of the gas system while also reducing the methane emissions that older infrastructure is prone to producing.
 
While repairing individual leaks can sometimes make sense, replacing aging, leak-prone pipe like this is often the best long-term solution for maintaining safe and reliable service for the hundreds of thousands of Massachusetts customers who depend on us.

08/21/2026

We interrupt your scrolling for goats. 🐐
 
These utility wire spools (the giant wooden reels used to transport wire) have officially retired from the utility business.

Thanks to our Investment Recovery team, retired materials don’t automatically become waste. Whenever possible, assets are reused, sold, recycled, repurposed, or donated, helping reduce waste, recover value, and offset costs on future projects.

This time, that meant donating these spools to The Haven at Skanda animal sanctuary, where they’ve become a new favorite hangout for goats and donkeys.
It’s a small example of how finding new purpose for retired assets can benefit customers, support local communities, and keep useful materials out of the waste stream. 💙 The Haven at Skanda

08/20/2026

Questions about your energy bill? Our Customer Advocates are ready to help.

Stop by one of our upcoming events in New York or Massachusetts to learn about billing support programs, payment assistance options, and resources that may be available to you.

📍 New York events: https://ngrid.com/4xaobPD
📍 Massachusetts events: https://ngrid.com/4hFFxz5

No matter your situation, our team is here to help you explore the support options available to you.

Welcome to National Grid, providing New York and Massachusetts with natural gas and electricity for homes and businesses.