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National Grid Our team is available Monday to Friday from 8am-5pm EST. Violation of any of the following may result in your comment or content being removed.

We deliver electricity and gas to families and businesses in the states we call home.
👇📞If you suspect a gas leak or have an electric emergency contact us 24/7 at ngrid.com/contactus or 911. Your use of the page is subject to the Facebook terms and conditions, privacy policy, and these community guidelines. Do not post any sensitive personal or financial information on the National Grid page, including your home service address or account numbers. Community Guidelines: Users are also asked to adhere to the community guidelines below to ensure that this page remains an interactive forum for all. The content you submit must not contain any material that:
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For more information visit: nationalgridus.com
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Customer Support

Massachusetts
Electricity: 1-800-322-3223
Gas: 1-800-732-3400

Upstate New York
Electricity: 1-800-642-4272
Gas: 1-800-642-4272

Metro New York
Gas: 1-718-643-4050

Long Island, New York
Gas: 1-800-930-5003

Emergency Numbers

Massachusetts
Gas leak and gas emergencies: 1-800-233-5325
Power outages and emergencies: 1-800-465-1212

Upstate NY
Gas leak and gas emergencies: 1-800-892-2345
Power outages and emergencies: 1-800-867-5222

Metro NY
Gas leak and gas emergencies: 1-718-643-4050

Long Island, NY
Gas leak and gas emergencies: 1-800-490-0045

10/20/2026

This summer, 15 high school students from across Massachusetts got a behind-the-scenes look at careers in energy through our Clean Energy Tech Academy.

From site visits to hands-on experience, CETA gives students the chance to explore careers in energy, engineering, operations, sustainability and more, with mentorship from our employees along the way. And the experience can go beyond the summer: two CETA graduates have gone on to full-time roles with us.👏

Applications open February 1, 2027! Visit the link in our bio for more info on our early careers programs.

With working streetlights, neighborhoods appear more welcoming after dark, and people feel safer. But when a streetlight...
10/19/2026

With working streetlights, neighborhoods appear more welcoming after dark, and people feel safer.

But when a streetlight goes dark, an entire block of neighbors can feel the difference.
And over the years across Buffalo, more than 500 streetlight poles have been damaged, creating challenges for residents and neighborhoods.

That’s how the City of Light initiative came to be.

Traditionally, the city replaced damaged poles before we could restore the lights.
Through “City of Light,” we’re stepping in to help with both, and reilluminating dark neighborhoods faster.

Thank you to the crews working every day to help keep Buffalo shining bright. ✨💡

Mayor Sean M. Ryan
The City of Buffalo

📍 For some Massachusetts residents, seeing this tank means they’re almost home.For generations, the Dorchester LNG tank ...
10/16/2026

📍 For some Massachusetts residents, seeing this tank means they’re almost home.

For generations, the Dorchester LNG tank has been a familiar Boston landmark. It’s also an important part of the energy system. During the coldest days of winter, facilities like this help support reliable natural gas service, supplying more than 20% of daily system usage when demand is at its highest.

As winter approaches, our teams are actively preparing critical facilities across the region, conducting inspections, maintenance, and system readiness checks to help ensure they’re ready for the challenges that colder temperatures can bring. Facilities like our Dorchester LNG tank play a key role in that preparation, helping us meet increased energy demand and maintain reliable service when customers need it most.

This past week, 1,528 employees came together across Massachusetts and New York for our annual Day of Service, volunteer...
10/12/2026

This past week, 1,528 employees came together across Massachusetts and New York for our annual Day of Service, volunteering at 63 events in partnership with 59 nonprofits across 45 communities.

From planting more than 5,300 trees, plants, and bulbs to harvesting nearly 20,000 pounds of produce, packing and sorting food, assembling hygiene kits, and helping improve local parks and community spaces, employees rolled up their sleeves to support organizations making a difference where we live and work.

Thank you to our nonprofit partners, local leaders, and elected officials who joined us throughout the week. Together, we helped strengthen the communities we serve. 💙

10/07/2026

It may be 9 to 5 on the soundtrack, but this job is 24/7.

The bucket trucks, service vans and specialized equipment our crews rely on to maintain, repair and restore the energy system don’t maintain themselves.

Across New York and Massachusetts, Fleet mechanics help keep more than 9,700 vehicles road-ready, using specialized skills to service the equipment that supports safe, reliable service for customers and communities. And when severe weather strikes, the job doesn’t stop at the garage door. Fleet mechanics often support storm response efforts, helping get critical vehicles back on the road so restoration work can continue.

Hats off to the teams behind the scenes who help keep the vehicles that support outage restoration, emergency response and everyday operations ready to roll.

At first glance, this looks like just an old piece of pipe, but this piece of equipment near Stony Brook University play...
10/05/2026

At first glance, this looks like just an old piece of pipe, but this piece of equipment near Stony Brook University played an important role in delivering natural gas to the community for decades.
 
Installed in 1960, it was recently retired and replaced as part of ongoing work to modernize our gas network. The upgraded equipment will continue serving approximately 15,500 customers and help ensure reliable service ahead of the winter heating season.
 
While customers may never notice projects like this, that’s often the goal. Across our service territory, crews are replacing aging infrastructure, modernizing equipment, and strengthening the energy network before problems occur.
 
This is just one example of the behind-the-scenes work happening every day to help deliver the safe, reliable energy our customers depend on.

10/02/2026

🚚 Meet our Massachusetts Fleet team.

With locations throughout the state, our 85 employees help keep more than 4,100 vehicles running 24/7, 365 days a year. Fleet is essential to our everyday operations, supporting everything from meter reading vehicles, electric vehicles, and service vans to bucket trucks, dump trucks, backhoes and more.

Whether it’s preventative maintenance, inspections, repairs or responding to unexpected issues, the team works behind the scenes to keep our operations moving. When a vehicle operator experiences a problem, Fleet helps get them back on the road quickly, efficiently and safely so our crews can continue serving customers and responding when they’re needed most.

09/27/2026

Our crews continue working around the clock to restore customers impacted by the nor'easter in Massachusetts.

Take a look at today’s interview with WCVB Channel 5 Boston and our VP of New England Electric, Shaun Vacher to hear the latest updates.

As of this morning., approximately 70,000 customers had been restored since the start of the storm. About 11% of those restorations, nearly 8,000 customers, were restored within minutes thanks to Fault Location, Isolation, and Service Restoration (FLISR) technology. This automated system can detect outages, isolate damaged sections of the electric system and reroute power to customers when possible. By restoring some customers within moments of an outage, FLISR allows crews to remain focused on repairing storm damage and restoring service to affected areas.

Overnight, the nor’easter continued to bring heavy rain and strong winds across Massachusetts, with some communities exp...
09/27/2026

Overnight, the nor’easter continued to bring heavy rain and strong winds across Massachusetts, with some communities experiencing wind gusts of more than 60 mph.

Since the start of the storm, our crews have restored power to nearly 70,000 customers and continue working to restore service to those still impacted.

Rain and gusty conditions are expected to continue throughout the day, with strong winds persisting into Monday. Please use caution around fallen trees, storm debris, and any downed wires. Always assume downed wires are energized, stay far away, and report them immediately to 911 or us at 1-800-465-1212.

Our crews will continue restoration efforts as conditions safely allow.

Stay safe, Massachusetts.

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