National Grid

National Grid Our team is available Monday to Friday from 8am-5pm EST. Violation of any of the following may result in your comment or content being removed.

We deliver electricity and gas to families and businesses in the states we call home.
👇📞If you suspect a gas leak or have an electric emergency contact us 24/7 at ngrid.com/contactus or 911. Your use of the page is subject to the Facebook terms and conditions, privacy policy, and these community guidelines. Do not post any sensitive personal or financial information on the National Grid page, inc

luding your home service address or account numbers. Community Guidelines: Users are also asked to adhere to the community guidelines below to ensure that this page remains an interactive forum for all. The content you submit must not contain any material that:
• is graphic, obscene, explicit, abusive, hateful, profane, defamatory, slanderous, threatening, harassing, or that promotes racism, sexism, bigotry, hatred or harm of any kind against any group or individual;
• suggests, endorses, or encourages illegal activity;
• solicits, advertises, or endorses any commercial, financial, political or non-governmental organization;
• is false, inaccurate, or misleading;
• violates a third party’s legal, contractual, copyright, trade secret, or other proprietary rights, including privacy and publicity rights;
• contains any personally identifiable or other non-public information of any other person or third party; or
• contains software viruses or any other material designed to interrupt, destroy or limit the functionality of any software or hardware or telecommunications equipment. National Grid reserves the right to remove any content, at any time, in its sole and absolute discretion. Also note that the appearance of external links, as posted by fans of this page or other Facebook users, does not constitute endorsement on behalf of National Grid. Connect with Us
For more information visit: nationalgridus.com
Twitter: www.twitter.com/nationalgridus
YouTube: www.youtube.com/nationalgrid

Customer Support

Massachusetts
Electricity: 1-800-322-3223
Gas: 1-800-732-3400

Upstate New York
Electricity: 1-800-642-4272
Gas: 1-800-642-4272

Metro New York
Gas: 1-718-643-4050

Long Island, New York
Gas: 1-800-930-5003

Emergency Numbers

Massachusetts
Gas leak and gas emergencies: 1-800-233-5325
Power outages and emergencies: 1-800-465-1212

Upstate NY
Gas leak and gas emergencies: 1-800-892-2345
Power outages and emergencies: 1-800-867-5222

Metro NY
Gas leak and gas emergencies: 1-718-643-4050

Long Island, NY
Gas leak and gas emergencies: 1-800-490-0045

06/19/2026

Upstate NY Customers: Our field force has restored service to more than 113,812 of 118,508 customers affected by the destructive thunderstorms and powerful winds that swept across the state on Thursday.

Restoration continues as crews will work around the clock until all customers have had their service restored. The storm brought down trees, tree limbs and wires, causing damage to poles, transformers and other critical electricity infrastructure.

We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible.

Upstate NY Customers: We’re continuing to make strong progress restoring power after Thursday’s severe windstorm. Our cr...
06/19/2026

Upstate NY Customers: We’re continuing to make strong progress restoring power after Thursday’s severe windstorm. Our crews have already restored service to more than 92% of the 117,525 customers who were impacted after high winds brought down trees, limbs, and wires and damaged poles, transformers, and other essential equipment.

Restoration work is still underway, and our teams are working around the clock until every customer is back in service.

⚠️ Please stay safe: Always assume any downed power line is live and dangerous. Stay far away, keep others at a safe distance, and never approach.

If you see a downed line, call 911 immediately, then report it to us at 1‑800‑867‑5222 in NY so we can respond as quickly as possible.

Thank you for your patience. We’re committed to getting everyone restored as safely and quickly as possible.

06/18/2026

Bringing energy to power possibilities ⚡️
Thank you to our partners at the Kraft Group Jobs and the Town of Foxborough, MA for your collaboration and coordination every step of the way. And a huge thank you to our teams across Electric, Forestry, Community Engagement, and Emergency Operations who helped bring this work to life. Because of you, we’re ready to support the biggest tournament in the world ⚽

We’re honored to work alongside the Red Cross and grateful for the vital role they play in helping communities prepare f...
06/18/2026

We’re honored to work alongside the Red Cross and grateful for the vital role they play in helping communities prepare for and recover from emergencies. We’re proud to support disaster relief, financial assistance, and preparedness programs like Hands‑Only CPR training across Massachusetts and New York.

06/12/2026

Over the last two years, we’ve been preparing for tournament matches coming to Massachusetts. Through close coordination with local, state, and community partners, we’ve made critical upgrades that will support the games and strengthen reliability across the region for years to come. These investments will bring energy to power possibilities for our customers and communities.

06/05/2026

Progress continues on our 313‑343 transmission project ⚡

By upgrading existing infrastructure, we’re strengthening reliability across Central Massachusetts and building a more resilient electric system, bringing energy to power possibilities for homes, businesses, and communities for years to come.

06/02/2026

Getting to the job is half the battle. That’s where this comes in 👇

Built to handle mud, snow, water, and rough terrain, our all‑terrain “Fat Wheel Truck” allows crews to reach remote and hard‑to‑access infrastructure quickly. The truck reduces the need for road matting and other temporary access solutions, saving time and money.

BRB adding “proposal venue” to our résumé ✍️💍Congratulations to the happy couple!📸:
06/01/2026

BRB adding “proposal venue” to our résumé ✍️💍
Congratulations to the happy couple!

📸:

05/23/2026

A downed power line is never “just a wire.”⚠️

Our team was in Syracuse this week for a live line demo, showing just how dangerous downed power lines can be and why you should always keep a safe distance and call us or 911.

05/22/2026

Before you dig, make the call. 📲811

Address

New York, NY

Website

Alerts

Be the first to know and let us send you an email when National Grid posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category