03/30/2020
Our COVID-19 Response
To our valued clients,
B&R Service remains committed to ensuring the safety, health, and well-being of our clients as well as our employees. We are open as a life-sustaining business under North Carolina Governor Roy Cooper’s mandated shutdown guidelines. Our office staff is working, and we are able to receive your service requests through our normal channels. We remain responsive to both your phone calls and digital appointment requests for heating and air conditioning services.
We are closely monitoring the COVID-19 virus recommendations from the CDC and WHO in addition to local and state agencies during this changing situation. We also want to be proactive in the prevention of spreading COVID-19 and other viruses. To that end, B&R Service will continue to take precautions as necessary to keep you and our staff safe during this time. Acting on the guidance from the CDC, local health officials, and our own protocols, here are the additional steps we are taking as we service your HVAC needs:
• Our technicians will use a new pair of latex gloves and/or sanitize their hands with each residence they visit.
Greetings by handshake in and outside the office are to be avoided.
• Our employees are instructed to avoid touching their eyes, nose, and mouth area.
• Our technicians and in-house staff will follow procedures by properly washing or sanitizing their hands many times throughout the day (before/after eating, using the bathroom, after using any shared tools or office items, etc.).
• Our team members are following the federal and state guidelines for social distancing by maintaining a distance of 6 feet from others and will not attend gatherings of more than 10 people.
• Our office staff is working at our offices and remotely, and we are conducting business through online meetings and conference calls.
• Only team members that are asymptomatic are permitted to work.
If you or a family member in the home is sick with flu-like symptoms and we are scheduled to do work inside your home during this time, we would ask you to call us and reschedule.
Our in-home technicians and sales staff reserve the right to remove themselves from any unsafe situation; this now includes contact with someone who has flu-like symptoms.
This is a fluid situation and we will update this page as necessary. Thank you for being a valued client. We will always strive to merit the confidence you have shown in us.
