United Illuminating

10/09/2026

💙 Helping customers starts with listening, supporting, and connecting them to the right resources.

During our Customer Service Expo, we hosted local municipalities and community organizations to share information about bill assistance programs, flexible payment options, and other resources available to customers.

This Customer Service Week, we're proud to recognize the employees and partners who work every day to ensure our customers have the support they need.

Learn more here: https://www.uinet.com/w/ui-cng-scg-bring-together-community-partners-to-expand-access-to-customer-assistance-programs

10/08/2026

It's National Customer Service Week!

Hear from our VP of Customer Service, Willa Hightower, as she thanks the team behind the scenes: the customer service representatives, billing and revenue specialists, supervisors, and more.

Everyone plays a part in offering exceptional customer service, and we are grateful to those who lend a helping hand to our customers every day.

10/07/2026

Join us in cheering on our Utility Workers Union of America and United Steelworkers union employees as they take the field at the 4th Annual Labor Softball Classic this Friday at Dunkin' Stadium in Hartford.

This annual fundraiser supports the Connecticut AFL-CIO Workers Memorial Day Scholarship Fund, helping provide educational opportunities for students and families across Connecticut.

We are proud of our employees who are giving their time to support this meaningful cause and strengthen the communities we serve.

Purchase tickets and find out more information here: https://aftct.org/event/4th-annual-labor-softball-classic/

AFT Connecticut

Members of AFT Connecticut-affiliated unions and chapters, their families, friends and neighbors are invited to this fund-raiser organized to benefit the Connecticut AFL-CIO's Workers Memorial Day Scholarship fund. Gates open at 4:00 pm. Concessions will be open with full service. Members of AFT Con...

10/05/2026

Our employees are committed to giving back! A few volunteers spent their evening at Columbus House in New Haven, helping prep and serve meals for neighbors experiencing homelessness.

We’re grateful to our employees for giving their time and to Columbus House for the vital work they do every day.

10/01/2026

Registration is officially open for the annual Home Energy Challenge: “The Energy Detective” edition!

This October, students in kindergarten through 12th grade and their families can team up to investigate how energy is used in their homes.

Your mission:
🔍 Hunt for air leaks around your home
🔍 Explore how insulation impacts energy use
🔍 Discover ways to make your home more energy efficient

And there’s a reward for cracking the case! Winning submissions will receive an Amazon gift card.

Ready to become an Energy Detective and receive your detective kit? Register today and start your investigation: https://ow.ly/wo0y50ZTCwZ

09/30/2026

Employees recently came together to donate critical supplies for people experiencing homelessness in our community.

Over 400 items were collected, including food, toiletries, and socks. We are grateful for our partnership with the Bridgeport Rescue Mission, working together to make a positive impact in the areas we serve.

Read more here: https://www.uinet.com/w/ui-scg-supply-drive-collects-over-400-essential-items-for-bridgeport-rescue-mission

09/29/2026

Our crews were out all weekend restoring power through heavy rain and wind, addressing broken poles, downed wires, and fallen trees. Thanks to their hard work, we restored service for more than 25,000 customers over the course of the storm.

In addition to the line workers you may have seen out in the field, there is an entire team behind the scenes. It took dispatchers, engineers, customer service teams, communications staff, and employees coordinating with towns and emergency officials to keep information flowing and ensure a fast, safe restoration effort.

We’re grateful for every person who helped power our communities through the storm. We also would like to thank our customers for your patience as crews worked around the clock.

09/29/2026

☕ Happy !

We stopped by Cafe Atlantique in Milford to celebrate what keeps our community energized: from a great cup of coffee to the connections that power us every day. Owner Ryan and customers shared how they like their coffee and everything else that fuels them.

Whether it’s local businesses, friendly faces, or the people who make somewhere feel like home, community is what keeps us going.

What energizes you? Share below!

09/28/2026

Last weekend’s Nor’easter caused extensive damage and is a reminder that no power line is ever safe to touch. A wire that isn’t sparking can still be fully energized.

Always stay far away from any downed wires or tree debris that may be tangled with them, and report hazards to UI immediately.

09/27/2026

Our crews worked through another round of heavy rain and strong winds overnight, and we’ve now restored power for around 25,000 customers since the Nor’easter began on Friday. We have continued clearing debris, addressing downed wires, and repairing damage from broken poles and fallen trees.

We’re grateful for the dedication of our line workers who are out there in tough conditions, and we appreciate our customers’ patience as restoration continues.

Please stay far away from any downed wires or storm debris and drive carefully around work zones.

Report outages on our website, through our mobile app, or by texting “OUT” to 78418. For storm safety information, visit:
https://www.uinet.com/safety/stormsafety/storminformation