07/10/2025
AI is a bit "buzz-wordy" so let's get down to what this technology really allows for: automation at scale - when done properly. There are some great automation tools out there: Zapier, Make, n8n just to name a few. Mixing in artificial intelligence enables more task automation.
Let's be simple: AI and automation technology is helping to grow SMBs. Surveys and reports say things like "+90% of SMBs using AI see increased revenue" but let's break that down and define what it means to be "using AI". In most reports, "using AI" typically includes using the technology for content creation: blogs, emails, social posts, and even goofy AI images (like the one used here). Chatbots and phone systems are also a popular form of AI and automation.
Tip of the iceberg!
Automation tools allow you to create automated workflows by linking software systems together. Throw AI in the mix and you have a powerful system that's capable of performing some business tasks that humans perform.
Like any big technological advancement in the past (steam power, computer power, internet, etc.) this technology is making impactful changes. However, it's important to understand the current limitations, especially when you talk about scaling for the future. When you hit those limitations, you're going to need a better long-term solution.
That's something to consider while you browse through this quick read (link in comments below).