Founded by a Bellcore veteran, this Scotch Plains firm uses advanced automation to handle in/outbound calls, SMS, and bookings. From this business
Specialties
SmartCallz of New Jersey helps businesses stop losing customers to missed calls, slow responses, and poor communication. Many companies spend thousands attracting new customers, but lose revenue when existing customers can’t reach them. Sm
artCallz captures every call, text, and inquiry using 24/7 AI call answering, AI chatbots, and automated follow-ups so customers get immediate responses and more conversations turn into real appointments and sales. As labor costs rise and hiring becomes more difficult, especially with New Jersey’s increasing minimum wage. SmartCallz helps businesses automate repetitive communication tasks instead of adding more staff. Calls are answered, leads are captured, appointments are booked, and follow-ups are handled automatically so owners and teams can focus on higher-value work that grows the business. Founded by Scott, who previously worked at Bellcore and Telcordia Technologies. The organizations that helped build the modern telecommunications infrastructure used around the world, SmartCallz, combine telecom-grade reliability with modern AI automation. SmartCallz provides AI receptionists, AI voice agents, conversational AI sales agents, AI chatbots, CRM automation, AI Outbound sales agents, and intelligent follow-up systems. Built in New Jersey and serving businesses statewide, SmartCallz delivers white-glove automation designed to protect revenue, improve response times, and ensure every opportunity gets handled. Built in 2022 and launched in 2025, I started SmartCallz in New Jersey after seeing the same problem everywhere when I went out shopping at local businesses. These small businesses were missing too many customer calls. I get it, understaffed and frustration setting in. When no one answers, people hang up and move on. That means lost appointments, lost leads, and lost revenue. I saw it happen in repair shops, medical offices, salons, and service companies everywhere I went. So with my background in sales, marketing, and telecom, I built SmartCallz to solve that problem. Using AI voice agents, chatbots, and automation, businesses can answer calls, respond to customers instantly, and capture leads 24/7. The goal was simple. Give local businesses access to the same enterprise-level technology that large companies use, without hiring more staff. So when calls get answered, and follow-ups happen automatically, businesses stop losing opportunities and can focus on serving customers and growing. Meet the Business Owner
Hi, Scott here. My background, before starting SmartCallz, I worked with Bellcore and Telcordia Technologies. Those companies were part of the original telecom infrastructure that built the phone networks businesses still rely on today. So I didn’t just get into AI because it’s trendy. I come from the side of the industry that actually built the systems behind business phone communication. I’ve also grown my sales and marketing skills here in the USA and abroad during the last 25 years, so I understand something most tech companies today miss: technology only works if it actually fits how real customers call and how businesses operate. That’s why when we deploy AI receptionists like Nikki AI, we don’t just plug in software. We take the time to understand how your business operates, the flow and how calls work so the AI agent sounds natural and actually helps your business. And because I’m local here in New Jersey, my reputation is tied to every business we partner with. Local businesses that start using AI automation now will respond faster, capture more opportunities, and stay ahead. Whether you work with us or not, we’ll show you exactly how AI automation and agents can fit your business with a quick, real-world demo. We also offer in-person consultations to review your operation and give clear, practical recommendations. Contact to find out more...
