03/07/2022
Hi Michiana! We don't post that often on this page anymore because we usually use our Debbie's Heating and Cooling page. We're still here though and we're still the same customer oriented company we've always been!
I wanted to take a few minutes to address something that some of you may or may not be aware of. There has been a recall issued for some Goodman evaporator coils manufactured and installed in the last couple of years. Here is a copy to the link: https://www.cpsc.gov/Recalls/2022/Goodman-Manufacturing-Company-Recalls-Evaporator-Coil-Drain-Pans-Installed-with-Condensing-Gas-Furnaces-Due-to-Fire-Hazard.
Goodman has addressed this issue in two different ways. If the coil is paired with a Goodman condensing furnace, they've designed something called a blower guard kit. This kit consists of a pressure switch installed at the back of the blower housing, as well as a circuit board installed in the blower compartment and connected to the furnace's existing wiring and circuit board. There should be NO COST at all to the homeowner. Goodman has hired a company to execute the installation of these kits, and that company contracts with local contractors to install them.
Ninety-nine percent of the time this kit works perfectly and there are absolutely no problems. However, there is an occasional issue with some kits which result in the furnace shutting down and not producing heat. Unfortunately this leaves the customer with no heat.
We were contacted by several of our customers about the recall and we signed up with this company to install these kits for our customers. They were notified by mail to contact the company handling the recall to find out how to proceed.
After signing up we started being asked to also install the kits on furnaces that we did not install. We receive a name, address and contact info. for the customer to schedule the install. We have no idea which contractor installed the equipment originally.
These kits are shipped directly to the customer's home in their name and we simply arrange a time with the customer to come and install them. This KIT BELONGS TO THE CUSTOMER and the ONLY thing we furnish is the labor to install. The entire installation is documented with photos in an app to insure the kit was installed correctly. After installation the furnace is started and checked to make sure it is operating correctly. Again, this is documented with photos.
At this point we have installed 40-50 of these kits and there have been three that have failed and left the homeowner with no heat. The usual procedure when this happens is to contact the company handling the recall to get an emergency work order to go disconnect the kit.
That brings me to one of the points of this post. On Friday, 2/18, we installed one of these kits on a furnace that we did not install originally. On Saturday 2/19 at 10:14am this customer called us and said she had no heat and she was furious and blaming us. We understood she was upset and said we'd call and get an emergency work order and come out.
We called twice and sent an urgent email but didn't get a quick response back from the company handling the recall.
At 10:46am we called her back and said we couldn't contact them, but we were coming out to get her heat. She responded that she had already called her contractor, the original installer, and she hung up. She then called back at 12:23pm, asked the name of our company, and immediately hung up.
We informed the company handling the recall of what happened so it could be documented. They didn't seem too concerned.
On 2/24 she called us again. She told her us her contractor came and disconnected the kit and charged her $75.00 and that we're responsible for reimbursing her. It should be noted that her contractor is also part of the recall program and shouldn't have charged her at all since they should be reimbursed by Goodman for the emergency call.
We told her we'd talk to the company handling the recall and go from there. After talking to them we were told they'd contact her and take care of it. We assumed it was taken care of.
On Friday, 3/04, she called us again and said she did get a call and was told she'd have to talk to Goodman. According to her Goodman refused to reimburse her and we're still responsible in her opinion. If we refused to pay her she threatened to make a negative review on our page. We told her we'd contact the company handling the recall again.
At first I thought I'd just pay her to make this go away. The more I thought about it the angrier I got though. The threat of the negative review, as well as her husband's belligerant screaming in the background during the call made me change my mind. Her contractor should never have charged her to begin with since they should be paid by Goodman for disconnecting the kit. I feel that she does have an argument for being reimbursed, but not by us. She should not have to pay anything at all for the repair.
Anyway, sorry for the long post. If anyone thinks they are affected by this recall please don't wait to call Goodman. There have been 23 reported fires so far, so you should act quickly to address it.
Contact Goodman Manufacturing Company to register for the free repair by a qualified technician. Consumers should visit Goodman’s recall website to use a model verification tool for the evaporator coil, furnace, and outdoor condenser. Goodman’s model verification tool provides step-by-step instr...
