03/12/2020
What to Expect
On a day-to-day basis, Service Partners can expect to perform the following tasks when
servicing Airbnb customers:
Community Education Multi-Channel Support
• Handle inbound calls and messages from guests and hosts with issues relating to
activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly platform support to the worldwide Airbnb community
and properly resolve guest and host challenges as needed by phone and/or
messaging
• Anticipate needs and offer creative solutions by adding extra love delight or kindness
when you can.
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages