Boykins International Ship and Repair LLC

03/12/2020

What to Expect
On a day-to-day basis, Service Partners can expect to perform the following tasks when
servicing Airbnb customers:
Community Education Multi-Channel Support
• Handle inbound calls and messages from guests and hosts with issues relating to
activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly platform support to the worldwide Airbnb community
and properly resolve guest and host challenges as needed by phone and/or
messaging
• Anticipate needs and offer creative solutions by adding extra love delight or kindness
when you can.
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages

02/23/2020

paint job completed

02/23/2020

another job well done

02/14/2020

Drywall and plaster

01/30/2020

Looking for someone with experience to help with installing drywall tomorrow at 10 am-4:30 pm. If interested please call Rontrell Boykins at 757-652-9519.

12/20/2019

Inbound phone and video customer
service/technical support. Handle technical support
questions via phone, with video capability.
• Research, analyze and determine an appropriate
course of action for TurboTax customers.
• Interact with customers via phone focusing on
software navigation questions as well as assisting
the customer with locating prior years’ returns and
amendments.
• Serve as an ambassador for the Intuit brand; take a
caring and empathetic approach to customer
interactions and/or escalation to a higher level of
expertise.

10/17/2019

10/08/2019

10/07/2019

Boykins International will be conducting interviews Monday - Friday from 8:30 a.m to 4:30 p.m

Suffolk Workforce Center
157 N Main Street, Suite D
Suffolk, VA 23434

for the following positions:

Call rep (work from home)
Insulators
Painters
Laborers

Appointments are recommended, but not required. When you get there you'll have to ask for Rontrell Boykins.
www.boykinsint.com for more information.

10/01/2019

Boykins International will be conducting interviews Monday - Friday from 8:30 a.m to 4:30 p.m at

Suffolk Workforce Center
157 N Main Street, Suite D
Suffolk, VA 23434

for the following positions:

At Home Independent Call Center Agent

Appointments are recommended, but not required. When you get there you'll have to ask for Rontrell Boykins.
www.boykinsint.com for more information

09/25/2019

Must be available to take calls, be productive, and engage in positive interactions, effectively meeting the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.

Will create Customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.

Will identify our Customer’s needs by asking clarifying questions to effectively promote our products and services, and articulate the features and benefits in a competitive environment through successful negotiations.

Take action to proactively learn new information, report Customer impacting concerns, think outside the box on Customer resolutions and share best practices with others.