10/23/2026
Every order placed for one of Xylem’s Smith-Blair products goes through our Customer Service Team. As the Inside Sales Supervisor, Brittney Maddox is at the center of order entry, overseeing the teamwork, communication, and attention to detail that ensure customers receive the exact product they need, on time.
Brittney describes her work as “solving a puzzle every day.” One moment, she’s helping with more complex customer orders and questions, and the next, she’s analyzing ways to improve how the team operates. From developing training and onboarding plans for new team members to coordinating answers to questions between departments, she spends every minute of the day committed to being dependable under pressure.
What drives that commitment is knowing she makes an impact on the customers and end users who depend on Smith-Blair products.
“Not only are we trying to keep water and natural gas flowing, but we are also building relationships customers can count on,” she said.
Brittney loves being part of a team that’s willing to find solutions and get the job done. Her work is all about coordination and expertise behind the scenes, from product knowledge to navigating detailed processes. Understanding how everything connects is critical to making informed decisions each day. When asked which product is the coolest, she answered, “Literally, all of them.”
Outside of work, Brittney enjoys spending time with her husband and their two daughters.
The next time you reach out to Smith-Blair, know that Brittney and her Inside Sales Team are ready to help you with your project.
