SeqGen SeqGen is an expert in scientific instrument. We provide sales and service for your lab equipment. For more information, please visit us at www.seqgen.com.

SeqGen’s engineers are what make your service visit the best experience possible. They’re trained experts who are dedicated to quality relationships with you and your lab equipment, no matter how big or small the job. Whether you're looking for a one-time service visit or a full-coverage protection plan, SeqGen will work with you to get you the technical support, repair service, or maintenance sol

ution you need. We strive to offer the best prices available on the market and we proudly stand by a response window of 48 hours or less to ensure your instrument runs smoothly with as little downtime as possible. As an ISO 9001:2015 certified company, customer satisfaction is our goal.

Technical manuals don’t have to feel like a wall of text. 👀With AI, you can turn dense technical content into clear, vis...
08/28/2026

Technical manuals don’t have to feel like a wall of text. 👀

With AI, you can turn dense technical content into clear, visual sketchnotes that are easier to understand and use.

In our SeqGen Lab AI 101 post, we explore a practical way to use AI to visualize manuals, SOPs, workflows, and other technical information.

A useful approach for anyone who spends time working through complex documentation.

👉 Read the blog: https://na2.hubs.ly/H07wlkp0

👉 Watch the summary on YouTube: https://na2.hubs.ly/H07wmxJ0

Adopt AI into your daily work. Learn to turn 20-page technical SOPs into visual sketchnotes using Gemini’s thinking mode and expert prompt techniques.

08/21/2026

💧 What’s behind that unexpected drip on your Tecan Freedom EVO?

A stray droplet may seem minor, but it can affect liquid-handling accuracy and increase contamination risk.

Our troubleshooting guide covers some of the common causes—from trapped air and clogged tips to hardware issues and EVOware liquid-class settings—and what you can check to address them.

🔧 If your Tecan deck has been mysteriously dripping, this guide is a good place to start.

👉 Read the full blog: https://na2.hubs.ly/H07mWst0

Having trouble with unstable vacuum pressure on your SCIEX 6500+?Don’t let pressure issues turn into unnecessary downtim...
08/20/2026

Having trouble with unstable vacuum pressure on your SCIEX 6500+?

Don’t let pressure issues turn into unnecessary downtime. Our troubleshooting guide covers common causes and practical checks you can use to help identify the problem and get your system running smoothly again.

👉 Read the full guide: https://na2.hubs.ly/H07lHCr0

08/14/2026

Is your ABI 3730 stuck on a yellow light? 🟡

Before you assume it’s a major instrument problem, check the fuse. A simple issue like this could keep your 3730 stuck during initialization.

We’ve put together a quick guide to help you troubleshoot the problem and get your instrument back on track.

Read the guide 👉 https://na2.hubs.ly/H07bR9j0

A connection error in Tecan EVOware can interrupt your workflow without much warning.If you're seeing “Error while conne...
08/12/2026

A connection error in Tecan EVOware can interrupt your workflow without much warning.

If you're seeing “Error while connecting to MCS server: Invalid pointer,” this guide walks through the troubleshooting steps to help restore the connection and get your EVOware system working again.

The issue can occur whether the instrument is powered on or off, so it's worth checking the recommended steps before assuming it's a hardware problem.

Read the full guide 👉 https://na2.hubs.ly/H078glj0

How is AI changing the way students learn science?Artificial intelligence is becoming part of everyday learning—from hel...
08/06/2026

How is AI changing the way students learn science?

Artificial intelligence is becoming part of everyday learning—from helping students understand complex concepts to supporting more personalized study experiences.

Our AI 101 post explores how AI is reshaping science education and what these changes could mean for the future of STEM learning.

📖 Read the blog 👉 https://blog.seqgen.com/the-seqgen-lab-ai-guide-moving-students-beyond-memorization

🎥 Watch the video 👉 https://youtu.be/ksI_LYRYzG8

Do you see AI as a valuable learning tool or something that should be used with caution? Let us know below!

Discover how Professor Giorgio Lagna uses AI-powered Socratic tutor...

08/04/2026

Seeing a java.lang.NullPointerException on your ABI 3500 Series during run setup?

An unexpected software error doesn't always mean a major problem. If the "Could not create the view" message appears when generating the Load Plates for Run page, there's a known cause—and a practical solution.

Our guide explains:
🔹 Why it happens
🔹 How to resolve it
🔹 Tip to help prevent it in the future

Take a look and keep your sequencing workflow moving.

📖 Read the full guide 👉 https://na2.hubs.ly/H070lNS0

Has your Tecan EVOware suddenly refused to start because of an Intro.ini error?The message:"C:\ProgramData\Tecan\EVOware...
07/30/2026

Has your Tecan EVOware suddenly refused to start because of an Intro.ini error?

The message:
"C:\ProgramData\Tecan\EVOware\Intro.ini is missing or incorrect"
can interrupt your workflow, but in many cases, it's straightforward to fix.

Our guide walks you through:
✔ Checking and repairing the Intro.ini file
✔ Restoring EVOware functionality
✔ Preventing the issue from happening again

Read the guide here 👉 https://na2.hubs.ly/H06YKj_0

Know someone who maintains a Tecan Freedom EVO? Share this post so they have the solution when they need it.

07/28/2026

Seeing shorter reads on your ABI 3730? 🔬

Short reads can interrupt your sequencing workflow, but a few troubleshooting steps may help restore performance.

Our guide covers a 2-phase recovery plan to help you:
✅ Identify common symptoms
✅ Restore full read lengths
✅ Prevent future short read issues

Read the full blog 👉 https://na2.hubs.ly/H06WDmM0

07/23/2026

Is your Tecan EVO stuck with a doorlock error?

The EVO_EVO_013_003 or “Doorlock 2 not activated” message can stop your workflow before your run even begins.

The good news? The fix may be simpler than you think.

Our troubleshooting guide walks you through the possible cause and the steps to inspect and resolve this issue.

Read the full blog here 👉 https://na2.hubs.ly/H06QDTz0

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+18773773743

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