Joe Wheeler EMC

10/15/2026

💳 More ways to pay. More convenience for you!

You have more options for paying your Joe Wheeler EMC, FlashFiber and Wheeler Basin Natural Gas bills. Choose what works for you:

📱 Online: Pay by credit card or e-check through SmartHub’s website, mobile app or click the Pay Bill button at jwemc.coop or Jwflash.com.

🔄 Auto Pay: Set up a bank draft or recurring credit card payment.

🏦 Through your bank or at Walmart: Use your bank’s online bill payment service or pay at Walmart. These payments post the next day, so plan ahead!

💵 Cash at participating retailers: Use the InComm/VanillaDirect barcode in SmartHub or on your printed bill at participating locations, such as Dollar General.

☎️ By phone: Pay by credit card or e-check through our automated payment system.

✉️ By mail: Send your check and bill stub to the payment address printed on your bill.

👋 In person: Pay at our office by credit card, cash, check or money order.

Using a UCard? You can pay at Walmart using the UCard itself.

A quick note about fees: Some retail payment locations may charge a service fee. JWEMC does not charge a payment service fee.

Explore SmartHub and find helpful instructions at jwemc.coop/smarthub

10/15/2026

📣 More time to get settled into SmartHub

To help smooth the transition to our new payment system and give everyone an opportunity to get set up, all disconnects for nonpayment are postponed until Monday, October 19.

We want our JWEMC, FlashFiber, and Wheeler Basin Natural Gas members and customers to have time to register, access their accounts, and become familiar with making payments through SmartHub.

As a reminder, late fees are also suspended through October 31.

Need help getting started? Find setup instructions, tutorials, and the SmartHub login at https://www.jwemc.coop/smarthub/

Our team is here to help. Thank you for your patience as we work through this upgrade together! 💚

10/14/2026

🎉 UPDATE: At 10 am Thursday:

8,636 members—and counting!

As of 10 a.m. this morning, 8,636 members have signed up for SmartHub! Thank you for taking this step with us as we upgrade the way you manage your accounts.

Haven’t registered yet? Join your neighbors and get started today! SmartHub lets you view your bills, make payments, and manage account notifications—all in one place.

Find setup instructions, tutorials, and the SmartHub login at:
https://www.jwemc.coop/smarthub/

💚 We appreciate your patience and encouragement throughout this transition. Our team is here to help, and we’re grateful for the opportunity to serve you!

10/13/2026

📣 SmartHub Transition Update

Late fees are suspended through October 31 for Joe Wheeler EMC, FlashFiber, and Wheeler Basin Natural Gas customers.

📧 Emails containing new account numbers are going out now. Everyone with an email address on file with us should receive theirs by midday tomorrow, Wednesday, October 14.

Still waiting? You can register for SmartHub using your old account number. For FLashFiber account numbers, enter only the numbers after the hyphen, without leading zeros.
Example: 300-001234 → 1234

We’re here to help! Visit https://www.jwemc.coop/smarthub/ for setup instructions and tutorials.

Thank you for your patience as we make this transition!

10/13/2026

You’ve got questions, we’ve got answers.

REGULAR MONTHLY MEMBERS:
- Emails are being sent out with new account numbers in batches.
- You may register for SmartHub with your old account number as well. If this doesn’t work, you may contact our office if you wish to register for SmartHub before receiving the email.
- If you were previously enrolled in Auto Pay with a credit or debit card, you must re-enroll via SmartHub. This feature is now available.
- If you were previously enrolled in Auto Pay with Checking or Savings account, no action is needed as this is set up within the new system. If your due date fell between October 5 - October 13, these payments are being processed now.
- New Auto Pay enrollments will take effect with your next bill. If you have a balance on your account, you will need to make that payment manually.

Our website has all the details you need. JWEMC.coop/smarthub

10/13/2026

You’ve got questions, we’ve got answers.

PREPAID MEMBERS:
- If you have not received your new account information, please contact our office: 256-552-2300.
- You will begin receiving alerts after 2:00 PM today.
- Most alerts are default to be sent via email. If there was no email address on file, a mock email address was added and you should’ve received a text message.
- To add/change contact methods in SmartHub: more > settings > contact methods > add new contact method > select email or phone > enroll in notifications if desired
- Disconnects will resume 10/15/26. Your account will not be disconnected before then.

Our website has all the details you need. JWEMC.coop/smarthub

10/12/2026

SmartHub is LIVE!

New account numbers are being sent by email and text in batches. Haven’t received yours yet?

✔ YOU CAN REGISTER USING YOUR OLD ACCOUNT NUMBER!

📌 IMPORTANT REMINDERS

✅ Late Fees & Disconnects
Suspended through October 14 for both monthly billing and prepaid accounts. Both resume October 15.

💳 Credit/Debit Card Auto Pay
Previously enrolled? You must re-enroll. This feature will be available in SmartHub beginning October 14.

📲 Prepaid Members
Once you log in, check that your alerts are set up correctly. To add a contact method, select:
More > Manage > Contacts > Add Desired Method

Need help getting started? Step-by-step instructions and tutorials are available on our website.

🔗 Log in or register:
https://jwemc.smarthub.coop/ui/ #/login

🔗 Instructions & tutorials:
https://jwemc.coop/smarthub/

Thank you for your patience as we make this upgrade!

10/11/2026

Reminder: Tomorrow is go-live day!

Joe Wheeler EMC offices will be closed tomorrow, October 12, as our employees work behind the scenes to transition to our upgraded billing system and begin navigating the live platform. Step-by-step videos and additional how-to information will soon be available to help members navigate the changes, too.

We appreciate your patience as we make the transition.

10/10/2026

Things we can’t control: Weather ⛈️
Things we can control: Preparedness ✅

We anticipated impacts to our system from Hurricane Isaias and had a plan in place. This morning, outages occurred as the storm moved through our service area. Crews were prepared, equipment was ready, and they went to work as soon as the call came in.

Proud of our team, the preparation, hard work and teamwork that go into getting the lights back on! 💡⚡️

Keep those in South Alabama in your thoughts and prayers, their work is far from over. JWEMC has a crew headed that way tomorrow morning to assist in restoration efforts!

As Hurricane Isaias makes landfall on the Gulf Coast, Joe Wheeler EMC crews in North Alabama are preparing for possible storm damage and power outages.

10/10/2026

District 3 Commissioner Matthew Frost urges caution for motorists in the county to be aware of downed trees across the county. Here is a photo of a District 3 crew clearing Bert Stinson Road east of I-65 between Hartselle and Florette this morning. Rain is currently falling hard throughout north Alabama. Joe Wheeler Electric Co-op is reporting some power outages in northeast Morgan County.