02/02/2026
**Dear Valued TrueWAN Clients,**
We owe you an apology—and an explanation.
If you've experienced connectivity issues today, we want you to know that we understand how frustrating this is, and we're truly sorry for the disruption.
**What happened?**
At TrueWAN, reliability isn't just a goal—it's our promise. We've built our network with backups for our backups, and most of the time when something goes wrong behind the scenes, you never even notice. Many of you have come to us specifically because you needed a provider you could count on.
Today, however, we faced something extraordinary. All three of our major upstream providers experienced simultaneous failures—on both their primary *and* backup links. We currently have only partial connectivity through one link, which is allowing basic services like text messages but even VoIP calls struggle.
In our years of operation, we've never seen anything quite like this.
**What's being done?**
Engineers from all affected providers are actively working to restore services. For our wireless clients, connectivity will improve incrementally as each upstream link comes back online. For our fibre clients, full restoration depends on your specific provider completing their repairs.
**Thank you for your patience**
We know you rely on us, and we don't take that trust lightly. We'll continue to monitor the situation closely and will update you as services are restored.
Thank you for being part of TrueWAN.
Warm regards,
**The TrueWAN Team**
-UPDATE-
21:22PM
Dear TrueWAN Clients
We're pleased to share some good news: fibre connectivity has now been fully restored.
This restoration also means that wireless connection speeds will improve as upstream links stabilize. You should already begin noticing smoother performance and more reliable service.
We truly appreciate your patience during this unprecedented outage and thank you for trusting TrueWAN to keep you connected.
