25/08/2026
Business Engineering's Philip de Bruin makes a point that sounds simple but cuts to the heart of why so many municipalities struggle with revenue: billing, debt collection, credit control, customer queries, metering and finance are not separate functions. They are different parts of the same operating system - and most municipalities are not running them that way.
The foundation of any credible revenue value chain is property data. If a municipality does not have a trusted, accurate view of every property it serves - ownership, valuation, services, zoning, meter status - every downstream function is built on unstable ground. A meter replacement logged in a technical department spreadsheet but never updated in the billing system is a revenue leak by design.
The goal is to capture information once, validate it once, and use it everywhere. A connected digital workflow - from property through metering, billing, queries, payment, credit control and debt management - gives municipalities the visibility to see where revenue is being lost, the accountability to assign ownership, and the intelligence to act before a leak becomes an audit finding.
His closing point is direct: the future of municipal revenue is not billing versus collection, or finance versus customer services. It is one connected operating system. When that system is digitally integrated, municipalities are in a strong position to protect revenue, improve service delivery, strengthen payment culture, and achieve long-term financial sustainability.
Watch:
Philip de Bruin makes a point that sounds simple but cuts to the he...