05/03/2026
WE’RE RECRUITING | PORTFOLIO MANAGER – METRONOMIC DATA EXCHANGE
Location: Pretoria
METRONOMIC is recruiting a Portfolio Manager – METRONOMIC Data Exchange responsible for the success, retention, and growth of customers who consume metering data through METRONOMIC’s Meter Data Management (MDM) services and API/data-access products.
This role ensures customers receive accurate, timely, and trustworthy data, that integrations and data deliveries perform within agreed SLAs, and that stakeholders – including third-party service providers consuming data on behalf of clients – are onboarded, supported, and managed end-to-end.
Unlike utility management operations roles, this position does not manage tenant billing, recoveries, meter reader scheduling, or landlord billing rules. Instead, the Portfolio Manager owns the customer relationship and orchestrates internal teams such as MDM Operations, Engineering/Product, Support, and Field Services to deliver contracted data services and API access outcomes.
This role covers:
MDM-only clients
Customers who receive validated meter data and related reports or files without utility management or billing services.
API access clients
Existing customers and third-party data consumers who require API/data access to deliver services to METRONOMIC clients.
Role Purpose
The Portfolio Manager is accountable for the success, retention, and growth of customers consuming metering data services and data-access products, ensuring service reliability, customer satisfaction, and operational alignment across teams.
Key Accountabilities
Client Satisfaction
• Achieve a minimum quarterly CSAT score of 8/10 or higher
• Measured through quarterly CSAT survey results
Retention
• Maintain a client retention rate of 90% or higher
• Measured through percentage of clients retained year-over-year
Onboarding Effectiveness
• Onboard new MDM-only and API clients within agreed timelines
• Measured through onboarding cycle time and delivery against plan
Service Performance – MDM
• Ensure data deliveries meet SLA requirements for timeliness, completeness, and accuracy
• Measured through on-time delivery %, completeness %, and exception rates
Service Performance – API
• Maintain high API service reliability and support responsiveness
• Measured through API availability %, incident MTTR, and SLA adherence
Issue Resolution
• Resolve or coordinate customer issue resolution efficiently
• Measured through first response time, resolution time, and first contact resolution rates
Growth (Expansion)
• Drive growth in additional buildings, endpoints, or value-added data services
• Measured through expansion revenue or service adoption growth
Continuous Improvement
• Implement at least two significant process or service improvements annually
• Measured through implemented improvements and operational impact
Key Responsibilities
Platform & Access Administration (MConnect)
• Manage MConnect user accounts and access including creating, updating, and disabling users
• Assign permissions and maintain user groups for clients and third-party users
• Maintain governance and security controls including periodic access reviews and audit-ready records
• Provide first-line support for user access issues and coordinate escalations to Support or IT
Customer Ownership & Relationship Management
• Coordinate contract administration for in-scope service requests from existing clients
• Gather requirements and initiate contract or addendum requests internally
• Drive follow-up with Sales, Legal, and Finance through to signature
• Manage annual quantity updates including metering points, sites, and data volumes affecting service fees
• Confirm client counts and ensure correct commercial updates and effective dates
• Handle client queries on service fees and contracted quantities
• Maintain contract and commercial trackers for assigned accounts
• Own a portfolio of MDM-only and API customers including relevant third-party consumers
• Lead onboarding including requirements confirmation, data endpoints, stakeholder mapping, and go-live planning
• Conduct monthly or quarterly cadence meetings and maintain action logs and service improvement plans
• Manage renewals and expansion opportunities with Sales and Commercial teams
• Communicate service updates, planned maintenance, incidents, and post-incident summaries
MDM-Only Service Delivery Management
• Coordinate meter data ingestion and validation with MDM operations teams
• Ensure customer data deliverables are produced and delivered as contracted
• Oversee exception reporting for anomalies such as missing reads, faulty meters, and outliers
• Drive remediation plans with internal teams
• Manage changes to meter populations and data mappings
• Ensure documentation is updated accordingly
• Ensure customers understand data definitions, limitations, and recommended usage
API & Third-Party Data Consumer Management
• Coordinate API access provisioning including authentication credentials and permissions
• Support integration and developer enablement with documentation, sample payloads, and testing environments
• Coordinate incidents affecting API availability, latency, or data correctness
• Manage API lifecycle communications including versioning and deprecations
• Ensure contractual permission and governance for third-party data access
• Maintain registers of consumers and endpoints
Operational Governance, Compliance & Internal Coordination
• Ensure service delivery aligns with contractual SLAs and internal operating procedures
• Track and report SLA performance
• Coordinate with Support, Engineering, Field Services, Finance, and Compliance teams
• Maintain customer documentation including service scope, data dictionaries, and integration diagrams
• Ensure privacy, security, and data-sharing controls are followed
• Contribute to improvements in data quality processes and operational playbooks
Team Leadership (Where Applicable)
• Set objectives and priorities for coordinators or administrators supporting data delivery
• Provide coaching, quality assurance, and performance feedback
• Ensure training completion and skills development
• Escalate resource risks to the Team Lead with mitigation proposals
Qualifications & Experience
• Matric (Mathematics preferred)
• Diploma or Degree advantageous (Business, Engineering, IT, Data/Analytics, or related)
• 3–5 years’ experience in customer success, service delivery, utilities data, SaaS, or technical account management
• Strong working knowledge of data concepts such as quality, completeness, and reconciliation
• Practical experience with Excel and analytics
• Experience supporting technical integrations such as APIs, data feeds, or SFTP delivery highly advantageous
• Fluent in English (written and verbal)
Skills Required
• Customer relationship management and communication
• Data literacy and attention to detail
• Operational planning and ex*****on
• Technical coordination with integration teams
• Structured problem solving and root-cause analysis
• Stakeholder management across internal teams and third parties
• Continuous improvement mindset
• Strong documentation discipline
Authority
• Customer communication authority for service delivery, incidents, and account governance
• Prioritisation authority for operational tasks affecting owned portfolio
• Escalation authority to Engineering, Product, and Operations teams
• Approval authority for customer-facing data delivery artefacts and reports within defined SOPs
Training
Internal Training
• METRONOMIC MDM platforms and data delivery workflows
• API and data access product management including authentication and permissions
• Utility metering fundamentals for electricity and water
• Information security, privacy, and data governance policies
• Customer communication and incident management standards
Career Development Training
• Project and service management
• Customer success and communication best practices
• API and product fundamentals for non-engineers
Apply now or share with someone who would be a strong fit.
Send your CV to: [email protected]
METRONOMIC – For Good Measure