29/10/2026
Every renovation on an older home comes with unknowns. On a recent job, ours was termite damage in the subfloor.
The damage itself isn’t what stresses clients out. Not knowing what happens next is.
So here’s what we did:
1. Called the client the same day and walked them through it on a video call
2. Had pest control on site the next morning
3. Priced the repair and sent a variation within 24 hours, with the cost and time impact clearly laid out
Unforeseen issues happen. Leaving clients in the dark shouldn’t.
Thanks to The Good Builder for having me on the podcast. Full episode linked in bio.