02/11/2026
I turned up for a job this morning and ended up telling the customer not to call me again. 😬
Sounds a bit harsh, doesn’t it?
Let me explain.
I’d booked in a ceiling to plaster, confirmed with the customer on Friday that I was coming, and turned up today ready to get stuck in.
Only to be told the job wasn’t going ahead they changed there mind.
I’ll be honest, I was frustrated. I’d kept the day free for them, and as a sole trader, if a job falls through at the last minute, that’s potentially a day’s income gone.
After a strange conversation , I politely said no problem and told them not to call me again for any plastering work unless they pay a deposit.
But then something happened that I wasn’t expecting.
The customer called me back, apologised and explained they’d confused me with another plasterer who’d previously done a bad job in their bedroom and a few other problems they have had.
They want to rebook, and I’ve offered them another date.
Now, I appreciate them taking the time to call back and apologise. Misunderstandings happen, and I’m happy to give them the benefit of the doubt.
But it got me thinking about something we don’t hear talked about as much.
We hear plenty of stories about builders taking deposits and not turning up. And rightly so, because that shouldn’t happen.
But what about when a customer lets a tradesperson down?
I’ve kept that day free. I’ve turned away the opportunity to do other work. And I’ve still got the same bills to pay at the end of the month
That’s one of the reasons deposits can be important. It’s not necessarily about mistrusting people. It’s about protecting your time and your livelihood.
I’m not saying tradespeople always get it right, and I’m not saying customers are always in the wrong.
Sometimes things go wrong on both sides.
So, what’s your take?
Should a confirmed booking be enough, or is asking for a deposit just sensible business practice no matter how big the job is?
Genuinely interested to hear what people think. 👇