VIRTUATell

Name: VIRTUATell
Address: London, WC2N4JS, GB
Telephone: +442071487488
Price range: ££

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VIRTUATell

VIRTUATel automated, real-time multichannel surveys will increase customer satisfaction, retention and staff accountability in only a few months

08/11/2016

http://virtuatell.com/blog/4-ways-improve-staff-engagement-among-customer-service-agents/
Happy staff can have a real impact on your bottom line - here's how to make sure your employees are working for you.

4 ways to improve staff engagement among customer service agents - an article from the VIRTUATel Survey Wiki - your only source for survey intelligence

07/07/2016

Are you covering these fundamentals in your business?
http://virtuatel.com/customer-satisfaction-101/

We live in a digital age. The tools that we have at our disposal – from interactive software that can answer phone calls, to email newsletters and websites that can answer the vast majority of questions a customer might have – have made customer service quicker, easier, and fundamentally cheaper f...

04/06/2016

Seems timely...

With the new series of Top Gear imminent, we thought the best way to illustrate chart types was to create some entirely made-up Top Gear charts.

11/05/2016

[Mic drop]

The Voice of the Customer can be used to inform almost all areas of your business. Learn how to get access to it, and what to do with that information.

05/05/2016

All customer service software is not created equal...

Find out how the different kinds of customer service software can improve your business.

27/04/2016

Surveys aren't just for working out how you're serving existing customers, they can inform your sales cycle as well

Do you know the importance of customer feedback in the sales cycle, and how even those who don't become customers can help your business?

20/04/2016

For the DIY-ers...

We've collected together the best survey examples for those people looking for a DIY approach to survey building. Don't resort to the boring templates!

14/04/2016

Want to make your customers as happy as the girl in this picture? There's an Index for that...

What is the Customer Happiness Index, and crucially, should you be measuring it over your Net Promoter Score (NPS)?

07/04/2016

Are you ready to have your mind blown?

There's a lot of customer service infographics out there, but we've pulled together the four that we think will change the way you think about your strategy

23/03/2016

We lift the lid on the hot topic of 2016. No, not the presidential elections... the other hot topic

It's the buzzword of 2016, and it's important. But just what is omnichannel customer service, and more importantly, why should you care?

11/03/2016

The finish line: the holy grail of survey designers!

Recruiting customers to answer your survey is just stage one of the process. Here's some survey best practice to get people to finish them.

02/03/2016

It turns out Bilbo Baggins was quite the Customer Experience Expert.
(Give it a like if you'd like to see more of this kind of thing!)

The article we've all been waiting for - customer satisfaction lessons as told via Lord of the Rings gifs. What can Bilbo teach us?

Address

London
WC2N4JS

Telephone

+442071487488

Website

http://virtuatel.com/contact-us/

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