16/02/2026
I know we often say this but installers - and installers feel free to comment - do judge a manufacturer on more than its products.
At Videx, training is treated as part of the product offer, not an add-on. Sessions are led by engineers who work with installers day to day and understand the pressures of live sites and commissioning deadlines 👍🏽
Recent feedback following a first Videx installation, working with our training manager Brian Spiers, reflects that approach.
“Your patience, and your skills in helping us easily understand the system, exactly how it runs and how to programme everything perfectly, is next to none.”
The installer highlighted clear guidance through programming, practical explanation of how the system operates and responsive technical support during the install.
“This is our first install completed with Videx and, due to the help along the way, it is a system I could easily use in many future jobs.”
Videx training covers system setup, programming, commissioning and fault finding, with ongoing access to technical support once installers are back on site.
“I have thoroughly enjoyed installing this system and learning the programming side to it.”
For contractors specifying door entry systems, consistent training and support can be the difference between a one-off install and a long-term supplier relationship.