16/10/2026
This is from one of our Happy customers in Hornchurch- Thank you for taking the time out to post a google review.. Call HEH Ltd 01708 752700.
When our old Baxi back boiler failed just over a month ago, it kicked off one of the most stressful experiences we've had in a long time. Our setup consisted of an old back boiler from 1979, ageing pipework, a hot water tank upstairs, and a cold water tank in the loft. We needed a full conversion to a combi boiler, and suddenly found ourselves trying to navigate something we knew absolutely nothing about. After receiving numerous quotes from other companies, some of which were eye-wateringly expensive, we became increasingly overwhelmed. Every company seemed to recommend something different, and it was difficult to know who to trust.
That all changed when we contacted HEH Ltd. From the second we spoke to Danny on the phone, he completely put us at ease. Unlike others, Danny was a breath of fresh air. He was honest, polite, incredibly knowledgeable, and carried out a very thorough inspection, clearly explaining the pros and cons of different systems.
Danny was one of only a couple of engineers who actually took the time to open up the boiler and properly investigate the fault. He explained that, despite a previous engineer telling us the boiler was a write-off with a collapsed heat exchanger, that was not necessarily the case. In fact, he felt there was a good chance he could get it working again if we wanted to go down that route, which would have been significantly cheaper than replacing the entire system.
By that point, we had already decided the system was simply too old and wanted the peace of mind of a complete upgrade. However, the fact that Danny was willing to explore a lower-cost repair option rather than immediately push us towards a full replacement spoke volumes about his honesty and integrity. It showed us that he genuinely had our best interests at heart, not the most profitable one for him. There were no high-pressure sales tactics, just upfront, transparent, and fair advice.
The installation took three days, and the team, particularly Toby and Michael, were outstanding from start to finish. They were honest, patient, tidy, and a true credit to the company. We absolutely bombarded them with questions while they worked, yet they always took the time to listen and offer reassurance. What impressed us most was the progress they made each day: we had cold water restored on day one, hot water on day two, and by day three the central heating was fully up and running.
Their attention to detail and workmanship were immaculate. They noticed one of our existing radiators was in a terrible state and recommended replacing it. We were completely on board with their advice, and they went ahead and swapped it over for us there and then. They also went above and beyond by changing a rusty stopcock, adjusting a tight radiator near our staircase to create more space, and even securing some loose, creaking floorboards. These were not things they had to do, but they did anyway because they genuinely cared about doing the best possible job.
We also had a vertical flue installed through the roof. We were really nervous and hesitant about this at first, but Danny completely reassured us, and Ricky, the roofer they used, was absolutely fantastic. The finish on both the outside from Ricky and the inside from Michael is superb, perfectly straight, neat, and highly professional.
At the end of the job, Toby was incredibly patient and gave us a highly detailed handover of exactly how the new system works. I also want to give a huge thank you to Alison, who was always great to deal with on the phone, answering all our questions and going the extra mile to ensure all our paperwork and warranty guarantees were registered correctly with Worcester Bosch.
HEH Ltd has restored our faith that there are still honest, trustworthy tradespeople out there. We trust them completely and would not hesitate to use them again for future servicing and maintenance. A thoroughly deserved 5-star review. Thank you Danny, Alison, Toby, Michael and Ricky.
