30/10/2026
𝐅𝐫𝐚𝐮𝐧𝐡𝐨𝐟𝐞𝐫 𝐏𝐨𝐫𝐭𝐮𝐠𝐚𝐥 𝐀𝐈𝐂𝐎𝐒 𝐚𝐭 𝐭𝐡𝐞 𝟐𝐧𝐝 𝐏𝐮𝐛𝐥𝐢𝐜 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐞𝐞𝐭𝐢𝐧𝐠!
How can Artificial Intelligence make public services more efficient, accessible and trustworthy?
𝐍𝐞𝐱𝐭 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲, 𝟓 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫, Fraunhofer Portugal AICOS will take part in the 𝟐𝐧𝐝 𝐏𝐮𝐛𝐥𝐢𝐜 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐞𝐞𝐭𝐢𝐧𝐠, organised by Câmara Municipal da Maia in partnership with Câmara Municipal de Lisboa, at Fórum Maia.
Our researchers will contribute to two sessions exploring the opportunities and challenges of AI in public administration:
🔹𝐑𝐨𝐮𝐧𝐝𝐭𝐚𝐛𝐥𝐞 | 𝐀𝐈 𝐢𝐧 𝐏𝐮𝐛𝐥𝐢𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, 𝐄𝐭𝐡𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐫𝐮𝐬𝐭
A discussion on the role of AI in transforming public services, addressing key challenges such as ethics, trust and the evolving demands placed on public service professionals.
🔹𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩 | 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈 𝐢𝐧 𝐏𝐮𝐛𝐥𝐢𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: 𝐆𝐨𝐨𝐝 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐚𝐧𝐝 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞𝐬
A hands-on session exploring how Generative AI can support everyday public service activities, with practical examples covering front-office services, complaints management, email communication and document processing.
By bringing research closer to real-world challenges, Fraunhofer Portugal AICOS is committed to exploring how human-centred and trustworthy AI can contribute to better public services.
We look forward to sharing knowledge, exchanging experiences and contributing to the discussion!
Registration: https://www.cm-maia.pt/p/ii-encontro-de-atendimento-na-administracao-publica-ficha-inscricao