09/03/2026
I rode along on a real delivery and said what most owners never admit out loud.
The driver is the best business card.
Juwan McKnight put it plainly: when something's missing on a job site, he's the first one there.
He has to find the solution, call the store, and get it handled.
Lummus supply co CEO Will Lummus doesn't treat that as a support role.
He told me everybody's the CEO, and the drivers are the CEO of their trucks.
His drivers talk to customers more than he does, and he's leaned into that culture.
Watch the Grit Blueprint Behind The Build episode here: https://youtu.be/AiGfIshz-CI