09/07/2019
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
We have a receptionist opening in our Burbank call center office.
Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
Anticipates our customers/caller’s needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.
Maintain patient confidentiality so that HIPAA compliance is observed at all times.
Process member’s demographic updates.
Ability to work independently in the resolution of telephonic issues.
Comply with office safety, infection control, universal precaution and exposure policies
Maintain an awareness of changes in policies, procedures and protocol
Handles designated assignments and prioritize work in order to maintain workflow.
Ensures written and verbal communication with all levels of staff, MDs and administration with accuracy and with good grammar.
Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.
12. Additional Duties as assigned.
We offer a full benefits package which includes employer paid medical, pharmacy and dental benefits. We offer a generous PTO package, 401k Retirement Savings, Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement & Licensed Renewal Fees for our clinical staff.
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.