09/02/2026
When the customer insists on getting under the house with you, you kindly oblige. π
We weren't down there to sell anything β just to assess the situation. She wanted to see it with her own eyes, so we both went in. Flashlight, knee pads, spiders, the whole tour. I walked her through what I was seeing and what it meant.
Then I did what a straight shooter does: told her exactly who I'd hire for that job. Not every job is a Rocky Bay job, and I'm not going to pretend otherwise just to keep the work. She got an honest look and an honest referral.
That's how you keep customers for life.
Josh, 253-281-0396