ATCO Electric Yukon

ATCO Electric Yukon Delivering safe, reliable electricity throughout Yukon. Power out? Call: 1 800 661 0513 or 867 633 7000

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

Heads up, Riverdale residents:Between September 2 and 8, contractors on behalf of ATCO Electric will be carrying out pow...
08/28/2026

Heads up, Riverdale residents:

Between September 2 and 8, contractors on behalf of ATCO Electric will be carrying out powerline brushing work between Green Crescent and Duke Road.

You may notice crews working near fence lines behind some properties. This important maintenance helps reduce vegetation near power lines and supports the safe, reliable delivery of electricity.

Please be mindful of workers in the area and give them plenty of room to work safely.

Attention customers at 25-47 Keewenaw Dr. (odd numbers) and 32 Keewenaw Dr.: a planned power outage will take place on T...
08/27/2026

Attention customers at 25-47 Keewenaw Dr. (odd numbers) and 32 Keewenaw Dr.: a planned power outage will take place on Thursday, September 3, from 10:00 a.m. to 10:30 a.m. This outage is necessary to support important infrastructure upgrades to our electrical system.

Office Hours for Thursday, August 27: The downtown office will be open from 9AM - 12PM and then closed in the afternoon ...
08/26/2026

Office Hours for Thursday, August 27: The downtown office will be open from 9AM - 12PM and then closed in the afternoon for staff meetings. For emergencies or to report an outage, please call at 867-633-7000.

Reminder: A planned power outage is scheduled for Wednesday, September 2 from 6:00 p.m. to 10:00 p.m.The outage will aff...
08/26/2026

Reminder: A planned power outage is scheduled for Wednesday, September 2 from 6:00 p.m. to 10:00 p.m.

The outage will affect customers along the South Klondike Highway (Carcross Rd.) from Kookatsoon Lake to Tagish, including Carcross and Tagish.

This work is necessary to complete repairs, maintenance and infrastructure improvements to the electrical system. Please plan accordingly.

08/24/2026

Recent Power Outages Explained

Over the past several weeks, Whitehorse has experienced three power outages that affected a large number of customers. We understand how disruptive these interruptions can be and appreciate your patience and understanding.

Yukon's electricity system relies on our two utilities working together to deliver power to homes and businesses. Yukon Energy generates and transmits electricity across the territory, while ATCO Electric Yukon distributes that power to customers in Whitehorse and surrounding areas.

The recent outages were caused by separate events:
• August 12: This outage originated on ATCO Electric Yukon's distribution system. While the exact cause could not be confirmed, fault indicators showed evidence of a temporary fault on the line. When this happens, it's highly likely that a tree, wildlife or a bird came in contact with our electrical equipment.
• August 20: The outage occurred following a loss of supply from Yukon Energy when the Aishihik Hydro Facility experienced an electrical issue that reduced output and resulted in a loss of generation to the grid.
• August 23: The outage occurred following a loss of supply from Yukon Energy after a lightning strike on transmission lines north of Whitehorse, which affected power delivery to the area.

When a significant loss of generation occurs, automatic Under Frequency Load Shedding (UFLS) protection is designed to quickly reduce demand and help stabilize the grid, helping to prevent a more widespread outage. In both the August 20 and August 23 events, ATCO Electric Yukon's protection systems operated as designed, and our crews worked safely and efficiently to restore service once Yukon Energy advised that power was available for restoration.

Our teams work continuously to maintain reliable service for Yukoners, but outages can occur. Having a 72-hour emergency kit and an emergency plan in place can help you and your family stay safe and prepared during power outages and other unexpected events. Learn more: https://yukon.ca/en/emergencies-and-safety/emergency-preparedness/make-emergency-kit

Thank you for your patience and understanding as we continue working to provide safe and reliable electricity service.

08/24/2026

Power has been restored to all customers affected by the outage in Takhini, Porter Creek, Mountain View, and Crestview areas of Whitehorse. If you are still experiencing an issue, please call 867-633-7000 to report.

08/24/2026

We are currently experiencing an outage in Takhini, Porter Creek, Mountain View, and Crestview areas of Whitehorse. Restoration efforts are underway.

Please be advised that our downtown office will be closed all day tomorrow. For questions or emergencies, please give ou...
08/21/2026

Please be advised that our downtown office will be closed all day tomorrow. For questions or emergencies, please give our customer service team a call at 867-633-7000. Thank you.

08/20/2026

ATCO Electric Yukon has power restored to all customers in Porter Creek, Takhini, Crestview and Whistle Bend. Thank you for your patience.

Address

100-1100 Front Street
Whitehorse, YT
Y1A3T4

Telephone

+18676337000

Website

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