20/11/2025
With snow beginning to fall this week, here's a little helping hand to get you back up and running without the need for an engineer if you happen to find yourself without heating or hot water.
How do I know if the condensate pipe is frozen?
If part of your condensate pipework is outside and does freeze during a prolonged period of very cold weather, you might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you may see an ‘EA’ error code too.
There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or engineer by following our guide on how to defrost your condensate pipe.
Step 1
Look for an outdoor pipe connected to your boiler - it's usually white plastic connecting to an external drain
Step 2
If safe to do so, pour WARM water along the pipe
*not boiling water*
Step 3
Reset your boiler. All should be working normally If the pipe is defrosted
❄️🌨️☃️⛄
